Implementation Project Manager
4 weeks ago
Position: Implementation Project Manager
Location: Hyderabad
About Qrata
Qrata matches top talent with global career opportunities from the world's leading digital companies including some of the world's fastest growing start-ups using qrata's talent marketplaces. To sign-up please visit Qrata Talent Sign-Up
Client we are Hiring for:
It is one of India’s leading B2B SaaS (Software as a Service) FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows.
Job Overview:
The Implementation Project Manager plays a critical role in setting customers up for success by leading projects & implementing companies Solutions. This is a techno-functional role and involves fulfilling the roles of both - a Project Manager and an Implementation consultant. You will own end-to-end customer onboarding and deployment process until Go-live and successful handoff to Customer Success team.
Key Responsibilities:
• Help execute against a SOW (Statement/scope of Work).
• Create and update Functional specification document (FSD) with creative solutions based on
client’s business requirements and gap analysis.
• Lead the overall project delivery and implement all the company services purchased by the client.
• Manage multiple concurrent complex, global multi-phased implementations while following
its Deployment Methodology and guide the client though the various implementation
stages.
• Effectively manage client expectations, drive client deliverables from Kick-off to Go-Live and key
milestone client Signoffs.
• Effectively work and communicate with all stakeholders, C-Level sponsors, and client projects
teams.
• Communicate complex ideas and persuade clients to adopt the recommended solutions based
on best practices.
• Continuously maintain strong functional and technical knowledge of all their products.
• Effectively conduct training and product demonstration calls with clients remotely.
• Regularly provide updates on client statuses and wherever required manage escalations while
maintaining control of the project.
• Coordinate with Product and Tech team members to meet development and configuration
milestones to ultimately meet the client’s requirements & timelines.
• Deliver commitments including any project tracking systems and fulfilling administrative
responsibilities while staying organized throughout the project.
• Deliver outstanding client service to achieve high implementation survey scores.
• Effectively contribute to comapnies
project methodology, Solutions catalog, and document library.
• Meet or exceed deployment productivity and quality metrics.
• Work effectively with peers, other departments, and management.
• Be aware of, and comply with, all corporate policies.
Education & Experience:
• Bachelors/ Masters in Commerce, Accounting or Engineering.
• Minimum of four years of experience in implementing SaaS or Software applications.
• Minimum of four years of project management and consulting experience.
• Experience with fintech applications and knowledge of accounting processes.
• Strong organizational skills and ability to deliver on commitments.
• Experience in client-facing/service roles a must.
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work
environment.
• Excellent analytical & problem-solving skills.
Job Specific requirements:
• Understanding of implementation methodologies and project management in a software
company.
• Must have effective presentation and excellent written and oral communications skills.
• Must possess the ability to work both strategically and tactically.
• Excellent organizational, planning skills and negotiation skills.
• Strong technical aptitude and ability to understand technical concepts quickly.
• Ability to address and manage through ambiguous situations – assess situations, solve problems,
and make decisions.
• Ability to prioritize and manage workload to meet deadlines.
• Ability to travel to client sites (30% - 50%)
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