Customer Success Engineer Apprentice
2 weeks ago
Customer Success Engineer Apprentice
ID: JR0033536
India, BangaloreCustomer Success Engineer Apprentice
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging Network security Products. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning of software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Customer Success Engineer Intern provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base.
Principal Duties and Responsibilities
Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution. Assess and understand the impact, severity and urgency of issues. Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience. In some cases, work alongside a customer's technical teams to assist them in extracting the maximum value. Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience. Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution. Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc. Collaborate and communicate with all other internal relationship management groups to improve the customer experience. Set and manage expectations with customers, including regular and timely communications. Assist customers with the implementation of workarounds/solutions. Identify data requirements and assist with data collection as required. Participate in after-hours coverage for customer escalations on a scheduled basis. Conduct remote sessions with customers as required. Author KB articles and SNS communications.Experience /Skill Sets Required
Customer focused, with a pro-active and responsive approach. Able to understand and define customer needs. Excellent verbal and written communication skills. Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience. Strong, proven customer service skills and experience supporting customers in large/global scale environments. Ability to multi-task, prioritize job requirements, and meet deadlines. Strong problem solving skills. Friendly and approachable personality with positive attitude-
Customer Success Engineer Apprentice
1 month ago
bangalore, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Data Security apprentice
4 days ago
bangalore, India Trellix Full timeCustomer Success ManagerData Security apprenticeSr. Enterprise Account ManagerTechnical Team LeadSoftware QA engineerStaff Software Development EngineerSenior Software Development Engineer in TestCustomer Success Manager for customers in the Nordics, Benelux and UKIProfessional Services ConsultantSenior Solution Consultant - Network SecurityStaff Solution...
-
Data Security apprentice
2 weeks ago
bangalore, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Data Security apprentice
1 month ago
bangalore, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Endpoint Security Apprentice
2 weeks ago
bangalore, India Trellix Full timeCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR - Threat Detection & Response)CSM Israel //...
-
Endpoint Security Apprentice
1 month ago
bangalore, India Trellix Full timeCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR - Threat Detection & Response)CSM Israel //...
-
Apprentice
6 days ago
bangalore, India Starbucks Full timeApprentice Location: Malleshwaram Bangalore, IN About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We...
-
Apprentice
3 weeks ago
bangalore, India Starbucks Full timeApprentice Location: Bellendur Bangalore, IN About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We...
-
Apprentice
2 months ago
bangalore, India Starbucks Full timeApprentice Location: Bannergatha Bangalore, IN About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We...
-
Apprentice
1 month ago
bangalore, India Starbucks Full timeApprentice Location: White Field Bangalore, IN About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We...
-
Apprentice- HR
2 weeks ago
bangalore, India Trellix Full timeSoftware Development Engineer in TestApprentice- HRCustomer Success Engineer ApprenticeCustomer Success Manager - Ireland (French Speaking)Professional Services Solution Product ConsultantCustomer Success Manager - SpainCustomer Success Manager for customers in the Nordics, Benelux and UKICustomer Success Manager, Public SectorCustomer Success...
-
Customer Success Engineer Apperentice
1 week ago
bangalore, India Trellix Full timeChannels Program ManagerCustomer Success Engineer ApperenticeSenior Customer Success ManagerCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr Program ManagerSoftware EngineerSoftware...
-
Customer Success Engineer Apperentice
2 weeks ago
bangalore, India Trellix Full timeSenior Customer Success ManagerCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in...
-
Customer Success Engineer
2 weeks ago
bangalore, India Fortanix Full timeAt Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding...
-
Customer Success Engineer
4 weeks ago
bangalore, India Fortanix Full timeAt Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding...
-
Customer Success Engineer
11 hours ago
bangalore, India Hevo Data Full timeAbout Hevo Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Doordash, Footlocker, Arhaus, Santander, and thousands of other data-driven companies share one thing. They all use Hevo Data’s fully managed Automated Pipelines to consolidate their...
-
Customer Success Engineer II
1 week ago
bangalore, India Rubrik Full timeJob Summary Customer Success Engineer II Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners...
-
Customer Success Engineer II
2 weeks ago
bangalore, India Rubrik Full timeJob Summary Customer Success Engineer II Location: Bangalore, India Shift - APAC About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to...
-
Customer Success Engineer II
4 weeks ago
bangalore, India Rubrik Full timeJob Summary Customer Success Engineer II Location: Bangalore, India Shift - APAC About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to...
-
Customer Success Engineer
3 days ago
bangalore, India Aptean Full timeJob Title: Customer Success Representative Experience level - 2 - 4years Job Location - Bangalore Deliver a world class customer experience by focusing on customer business outcomes, resulting in best in-class NPS results. We’re hiring a Customer Success Representative who considers themselves the following: You’re obsessed with delivering top-tier...