Incident manager
4 weeks ago
Roles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure.Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes.Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues.Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies.Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence.Manage communications and stakeholder expectations during critical incidents and post-incident reviews.Participate in on-call rotations and ensure 24x7 support coverage as required.Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery).Required Skills & Qualifications:8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles.Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred).Expertise in AWS services such as EC2, S3, Lambda, Cloud Watch, RDS, and related monitoring and logging tools.Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization.Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders.Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures.Experience with ITIL processes (Incident, Problem, Change Management).Familiarity with tools such as Service Now, Jira, Cloud Watch, Pager Duty, etc.Strong analytical and problem-solving skills with a proactive approach to issue resolution.Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Major Incident Manager
3 weeks ago
Visakhapatnam, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...
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Major Incident Manager
3 weeks ago
Visakhapatnam, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...
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Internal audit manager
4 weeks ago
Visakhapatnam, India TotalEnergies Full timeJob Activities:Carry out internal audits and follow up reviews as per approved plan. Assess the suitability of current internal controls and making suggestions for improvements when needed.Carry out internal control improvement projects & controls testing as per business requirements and as directedGive inputs on new risks and carry out special...
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Associate Manager
1 day ago
visakhapatnam, India Pfizer Full timeRole Summary:The MQA Upstream Associate Manager is responsible for ensuring Solution/Emulsion preparation, Vial/Ampoule washing, Depyrogenation, Filling, Capping and Collection areas of production & monitor process for compliance to cGMP (current Good Manufacturing Practices) standards. The MQA Upstream Associate Manager is directly responsible for...
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SOC Analyst 1
1 day ago
Visakhapatnam, India UST Full timeDear Candidates,UST is looking for a SOC Analyst 1 with 2-4 years of exp.Required Experience : 2- 4YearsNP : Immediate to 20 days onlyLocation: Only Trivandrum, Kerala.Interested candidate can share your updated CV to bhoopathyraja.ravindran@ust.comJDWe are seeking a detail-oriented and proactive SOC Analyst – Level 1 to support 24x7 security monitoring...
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Associate Manager
1 week ago
Visakhapatnam, India PROVIGIL SURVEILLANCE LIMITED Full timePOSITION SUMMARY We are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management. This role requires 7–10 years of progressive IT experience with proven expertise in enterprise networking, infrastructure projects, and leadership of IT teams. The...
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Associate Manager
7 days ago
Visakhapatnam, India PROVIGIL SURVEILLANCE LIMITED Full timePOSITION SUMMARY We are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management. This role requires 7–10 years of progressive IT experience with proven expertise in enterprise networking, infrastructure projects, and leadership of IT teams. The...
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Associate Manager
1 week ago
Visakhapatnam, India PROVIGIL SURVEILLANCE LIMITED Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management. This role requires 7–10 years of progressive IT experience with proven expertise in enterprise networking, infrastructure projects, and leadership of IT teams.The...
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Associate Manager
2 weeks ago
Visakhapatnam, India PROVIGIL SURVEILLANCE LIMITED Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management. This role requires 7–10 years of progressive IT experience with proven expertise in enterprise networking, infrastructure projects, and leadership of IT teams.The...
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Associate Manager
7 days ago
Visakhapatnam, India PROVIGIL SURVEILLANCE LIMITED Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management. This role requires 7–10 years of progressive IT experience with proven expertise in enterprise networking, infrastructure projects, and leadership of IT teams.The...
