Assistant Manager

2 weeks ago

Pune, India r3 Consultant Full time

Job Description Key responsibilities: - Supervise, coach and develop team leads and associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance. - Hold regular one-on-ones and team meetings; contribute to team engagement. - Actively manage performance; identify training needs and provide post-training support. - Distribute assignments and coordinate work activities. - Recognize and recommend operational improvements. - Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time. - Ensure effective use of resources and knowledge. - Ensure smooth ground operations with process adherence to deliver outcomes on agreed metrics - Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time - Regular data analysis and performance reporting to the management - Continuous process improvements to improve the efficiency of the team - Managing the Operational risk - Managing and motivating a big team - Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency - Collect, analyze, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness - Develop data-driven insights to optimize operational processes, improve resource allocation, and enhance overall performance - Oversee the end-to-end execution, ensuring adherence to quality standards, timelines, and budgetary requirements - Monitor performance, identify bottlenecks, and implement corrective actions to achieve operational goals - Prepare and deliver clear, concise, and impactful presentations to internal and external stakeholders, including senior management - Proven leadership skills to oversee and guide a team of talented individuals towards achieving collective goals, fostering a culture of collaboration, growth, and excellence.

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