International Customer Service

7 days ago


thane, India Hindustan Recruitment Full time

Job Title- CUSTOMER SERVICE

Salary -32k to 38k plus incentives

Shift time- 7pm to 4am

5 days working

Location- THANE, WAGLE ESTATE




Qualifications and Skills

  • 1-3 years of experience in a similar customer service role, preferably in an international environment
  • graduate/ Undergraduates
  • Excellent communication skills in English, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Ability to remain calm and professional in challenging situations
  • Flexibility to work in shifts and weekends as per business requirements
  • Knowledge of BPO industry and international customer support practices
  • Experience in collections, US sales, retentions, or customer support will be an added advantage
  • Strong organizational skills and attention to detail
  • Ability to adapt to a fast-paced and dynamic work environment



Roles and Responsibilities


  • Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
  • Provide accurate information and assistance to resolve customer issues and inquiries
  • Maintain a high level of customer satisfaction by providing excellent customer service
  • Effectively communicate with international clients to understand and address their specific needs
  • Work collaboratively with cross-functional teams to resolve customer issues and ensure a positive customer experience
  • Adhere to company policies and procedures for quality assurance and compliance
  • Document customer interactions and update customer records as necessary
  • Identify opportunities to improve customer support processes and make recommendations for enhancements
  • Stay up-to-date with product knowledge and industry trends to effectively assist customers
  • Meet or exceed performance goals and targets set by the management







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