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General Manager

2 months ago

Gurgaon, India Mantras2Success.com Full time
Location: Gurgaon
Budget: Best in the Market
Experience: 8+years
Industry: NBFC
Qualification: CA/ CFA/ MBA-Finance
Job Description :
1. Lending Operation:
Owning end-to-end Lending operations flow – including, KYC verification, disbursals, post-disbursal collection flow, Customer support, Partner coordination, etc.; including -Loan disbursal flow, adhering to the designed process
Loan KYC & verification process with accuracy and efficiency
Reconciliations from system and bank transfers
Validation of loan documents
Loan cancellation process, etc.
Owning the Customer support process – ensuring timely & accurate resolution of customer queries & complaints as per the defined process and TAT
Owning the Regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries.
2. Process improvement:
Review and re-design/ modify processes and SOPs to improve end outcome (reliability, efficiency, scale)
Work with stakeholders to ensure processes are updated considering the latest compliance requirements
Work with Tech and Product to enable product integrations and automation.
3. Reporting:
Design & implement required MIS/ dashboards
Maintain different trackers for reporting at different levels
4. Stakeholder management:
Coordination with internal teams (Risk, BD, Finance, Compliances, etc.)
Work with Partners to solve operational issues, as well as engage to create a fruitful partnership.
5. Team management:
Manage a team of 5-10 operations associates/ managers
Ability to ensure high productivity & accuracy
Getting the best out of the team through proper role allocation, skill-based fitment, etc. and keeping the team morale high.
Qualification :
● Graduate/ Postgraduate from a reputed college/ University; MBA/ CA/ Finance degree
(Preferred)
● 8-10+ years of experience in Financial/NBFC/Banking/related industries; in similar Operations
roles
● Experience across digital lending, different lending products
● Experience in fintech, along with in a NBFC/Bank, is a strong plus
Required Skill :
● Strong understanding of the Digital lending process.
● Good understanding of regulatory compliances.
● Experience in a high-velocity, ambiguous environment.
● Problem-solving and decision-making skills.
● Ability to manage multiple tasks, while adhering to deadlines.
● Comfortable working in a fast-paced and flexible environment.