Customer Success Manager
1 month ago
HackerEarth is the world’s leading community for developers and a product that is used by developers all across the globe, to assess their coding skills, become better at it and measure their true potential. They do it by solving coding challenges across different topics/skills and by participating in online competitions/hackathons.
Customer Success is one of the essential components of SaaS products. There is nothing better than sticky customers who continue to repeat business with us year on year. In addition to building a product that customers love, having equally great customer service is also important and that is the scope of this role.
Roles and responsibilities:
- A Customer Success Manager at Hacker Earth works closely with our customers based in India. This role willbe dedicated to supporting our clients, to drive engagement and deliver an end-to-end customer experiencethat meets business objectives.- This role will see you utilize your in-depth knowledge and experience of HackerEarth products to position yourselfas a trusted advisor to customers, uncover their challenges, educate them on our products and assistthem by developing tailored solutions to meet their needs.- Onboarding new customers, helping them set up their account and ensuring they are fully trained on how to use the product.- Work with various teams like Product, Sales, Engineering etc. to deliver the best experience and share feedback from customers.- Constantly keep in touch with the customers and make sure they are using the product and are satisfied with it.- Liaise with the India Sales team to retain the accounts.- Wherever possible cross-sell, upsell to existing customers.- Collect information and intelligence across various industries and share best practices with customers.- Work with the Product team and help them understand how customers are using the product, what challengesthey are facing, what features they want and how the customer experience can be improved.- Do the competitive analysis and market research to suggest how the product can be improved.- Keep customer churn at a healthy level, by paying close attention to product usage.
Required Skills:
- Overall experience between 1-3 years with at least 1 year of Customer Success experience- Previous experience with India market.- Project Management - to be able to handle multiple campaigns at the same time.- Experience in client interaction.- Experience in a start-up will be an added advantage.- Excellent verbal and written communication skills.- Excellent interpersonal skills to build professional relationships with clients.- Proven ability in prioritizing and managing conflicting deadline.- Should have a Tech degree.
-
Manager, Customer Success
4 days ago
Bengaluru, India G2 Full timeAbout The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...
-
Customer Success Manager
2 months ago
Bengaluru, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
2 months ago
Bengaluru, India Graphy Inc. Full timeJob Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....
-
Manager Customer Success
5 days ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Customer Success Manager
2 weeks ago
Bengaluru, India ColorTokens Inc. Full timeTitle: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...
-
Manager Customer Success
5 days ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Customer Success Manager
2 weeks ago
Bengaluru, India Motorola Solutions Full timeJob Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...
-
Customer Success Manager
1 month ago
Bengaluru, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....
-
Customer Success Manager
1 month ago
Bengaluru, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Graphy Inc. Full timeJob Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....
-
Customer Success Manager
1 month ago
Bengaluru, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Bengaluru, India Hatica Full timeAbout Hatica Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams. Job...
-
Customer Success Manager
2 weeks ago
Bengaluru, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
2 weeks ago
Bengaluru, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 month ago
Bengaluru, India Motorola Solutions Full timeJob DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...
-
Customer Success Manager
1 month ago
Bengaluru, India Motorola Solutions Full timeJob DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...
-
Customer Success Manager
1 month ago
Bengaluru, India Motorola Solutions Full timeJob Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...
-
Customer Success Manager
2 months ago
Bengaluru, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Manager
2 months ago
Bengaluru, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....
-
Customer Success Manager
2 months ago
Bengaluru, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....