Amazon connect

1 week ago

New Delhi, India Overture Rede Full time

Job Description This is a remote position. Job Role: Amazon Connect Specialist / Trainer Position: Amazon Connect Specialist / Trainer Experience:  10+Years Location: Remote  Employment Type:  Freelance  Role Overview We are looking for an experienced Amazon Connect professional who can design, implement, and optimize cloud-based contact center solutions. The ideal candidate should have strong expertise in Amazon Connect, AWS services, and customer experience workflows. For trainer roles, the candidate should be able to create training material and deliver hands-on sessions.Key Responsibilities Design, configure, and deploy Amazon Connect contact center solutions Build and optimize contact flows, routing profiles, queues, and IVR workflows Set up real-time and historical reporting, dashboards, and performance metrics Integrate Amazon Connect with AWS Lambda, S3, DynamoDB, SNS, SQS, third-party APIs, and CRM systems Configure Contact Lens for analytics, sentiment analysis, and transcription Implement security best practices, IAM roles, user permissions, and compliance controls Troubleshoot issues, perform root-cause analysis, and improve system performance Prepare documentation, SOPs, and best practice guidelines For Trainers: Develop training modules, hands-on labs, and deliver interactive sessions Required Skills Strong hands-on experience with Amazon Connect Knowledge of AWS services: Lambda, S3, DynamoDB, SNS, SQS Experience in IVR design, dynamic contact flows, and call routing Familiarity with REST APIs and integration frameworks Experience with Amazon Lex (chatbots/voicebots) is a plus Knowledge of monitoring tools like CloudWatch & CloudTrail Good understanding of contact center operations and KPIs Excellent communication, presentation, and client interaction skills For Trainer: Ability to create content and conduct practical, lab-based sessions

  • Amazon connect

    1 week ago

    New Delhi, India Overture Rede Full time

    This is a remote position. Job Role: Amazon Connect Specialist / Trainer Position: Amazon Connect Specialist / Trainer Experience:  10+Years Location: Remote  Employment Type:  Freelance  Role Overview We are looking for an experienced Amazon Connect professional who can design, implement, and optimize cloud-based contact center solutions. The ideal...

  • Amazon Connect Engineer

    2 weeks ago

    New Delhi, India Stella Technologies Full time

    Company DescriptionStella Technologies has been a product-based company in the United States for over 13 years. The company specializes in providing loans to small businesses, supporting their growth and success. Stella Technologies is expanding its operations globally and actively hiring in India to establish its technology hub in Ahmedabad.Role...

  • Amazon Connect Engineer

    1 week ago

    New Delhi, India Stella Technologies Full time

    Company DescriptionStella Technologies has been a product-based company in the United States for over 13 years. The company specializes in providing loans to small businesses, supporting their growth and success. Stella Technologies is expanding its operations globally and actively hiring in India to establish its technology hub in Ahmedabad.Role...

  • Amazon Connect Engineer

    2 weeks ago

    New Delhi, India Stella Technologies Full time

    Company DescriptionStella Technologies has been a product-based company in the United States for over 13 years. The company specializes in providing loans to small businesses, supporting their growth and success. Stella Technologies is expanding its operations globally and actively hiring in India to establish its technology hub in Ahmedabad.Role...

  • Amazon Connect

    4 weeks ago

    New Delhi, India HCLTech Full time

    Network Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...

  • Amazon Connect

    3 weeks ago

    New Delhi, India HCLTech Full time

    Network Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsRequirement Details: Position Overview (Job Summary): The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...

  • Amazon Connect

    4 days ago

    New Delhi, India HCLTech Full time

    Network Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...

  • Amazon Connect

    2 weeks ago

    New Delhi, India HCLTech Full time

    Network Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsRequirement Details: Position Overview (Job Summary): The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...

  • Amazon Connect Cloud Engineer

    4 days ago

    New Delhi, India Pronix Inc Full time

    Job Title: Amazon Connect Cloud Engineer (AWS Certified)Location: Gachibowli, HyderabadEmployment Type: Full-timeShifts: 2-11 PM ISTExperience: 1-4Yrs OnlyNotice Period: 0 to 30 days MaxAbout the Role:Looking for a motivated and enthusiastic Amazon Connect Cloud Engineer to join our team. This role is ideal for recent graduates or early-career professionals...

  • Amazon Connect Cloud Engineer

    4 days ago

    New Delhi, India Pronix Inc Full time

    Job Title: Amazon Connect Cloud Engineer (AWS Certified)Location: Gachibowli, HyderabadEmployment Type: Full-timeShifts: 2-11 PM ISTExperience: 1-4Yrs OnlyNotice Period: 0 to 30 days MaxAbout the Role:Looking for a motivated and enthusiastic Amazon Connect Cloud Engineer to join our team. This role is ideal for recent graduates or early-career professionals...