Associate General Manager – Last Mile Operations

6 days ago


Kolkata, India Clear Ventures Full time
About Us Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience. The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers. The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: Job Description As an Associate General Manager – Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

Own the customer experience completely post booking of project till the time of handover.Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.Job Requirement

NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.7 to 10 years of overall work experience in Startups or Operations in similar industries.People management skills (direct team reporting in past roles is a must)Strong attention to detail and excellent written and oral communication skills required.Structured thought process and strong analytical ability.Ability to thrive in a fast-paced startup environment.Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

  • Kolkata, India Livspace Full time

    Job DescriptionAs an Associate General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight.You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city.You will manage internal stakeholders such as Finance, Vendor teams,...


  • kolkata, India Livspace Full time

    Job Description As an Associate General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight.  You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city.  You will manage internal stakeholders such as Finance, Vendor...


  • Kolkata, India Livspace Full time

    Job Description:- As an Associate General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight.- You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city.- You will manage internal stakeholders such as Finance, Vendor...

  • Business Associate

    3 weeks ago


    Kolkata, India Porter Full time

    Department - Modern Trade - Job posted on - Nov 17, 2021 - Employment type - Permanent - Experience range - 2 years - 5 years **Company Overview**: At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last...

  • Last Mile Executive

    3 weeks ago


    Kolkata, India Thyrocare Technologies Ltd. Full time

    Job...

  • Shift Executive

    4 weeks ago


    Kolkata, West Bengal, India Bodhon Gold Loan Full time

    **Job Overview**: As a **Shift Executive**, your primary responsibility is to oversee and manage the operations of a specific shift within an organization. You will be responsible for ensuring smooth workflow, maintaining productivity, and meeting targets during your designated shift. Your role involves supervising drivers, coordinating activities, and...

  • Shift Supervisor

    4 weeks ago


    Kolkata, West Bengal, India I3 hr technologies pvt ltd. Full time

    **Industry**: Cab's Services **Salary **:15k - 20k **Job Overview**: As a **Shift Executive**, your primary responsibility is to oversee and manage the operations of a specific shift within an organization. You will be responsible for ensuring smooth workflow, maintaining productivity, and meeting targets during your designated shift. Your role involves...


  • Kolkata, India Porter Full time

    Department - 2Ws - Supply Acquisition - Job posted on - Jul 20, 2023 - Employee Type - Trainee - Contract - Experience range (Years) - 0 - 1 year Company Overview: At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core...

  • Executive Operations

    4 weeks ago


    Kolkata, India mahindra logistics Full time

    Department Last Mile Job posted on May 10, 2023 Employee Type Probationer Experience range (Years) 1 year - 3 years Handle last mile(Grocery) - Ensuring that the contract employees report on time - Checking the attendance are properly marked - Preparing the roaster and ensure that it is followed - Identifying the shipments that need to be picked up...

  • Assistant Manager

    2 weeks ago


    Kolkata, West Bengal, India TagLynk Careers Pvt Ltd Full time

    Involves handling multiple warehouse and vendors, should be open to travel across Kolkata,should have multiple warehouse handling experience Job Description: Operations management & monitor and manage inventory levels to ensure adequate stock is available to meet demand. Oversee the processing of incoming orders to ensure accuracy and efficiency. Oversee...

  • Sales Associate

    2 weeks ago


    Kolkata, West Bengal, India Orangepetal Hotels & Resorts Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.?ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer...

  • Sales Associate

    3 months ago


    Kolkata, India Orangepetal Hotels & Resorts Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.?ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer...


  • Kolkata, India Livspace Full time

    JOB DESCRIPTION :- In the role of Territory Manager - Last Mile Operations, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit-out projects.- You will support in defining and implementing criteria for control and management of the projects in the region.- Manage the...


  • Kolkata, West Bengal, India Porter Full time

    Department - Supply Acquisition - HCV - Job posted on - May 28, 2024 - Employee Type - Trainee - Contract - Experience range (Years) - 1 year - 3 years **Porter: Creating Impactful Journeys** At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both...

  • Operations Supervisor

    3 weeks ago


    Kolkata, West Bengal, India Integrated Personnel Services Ltd Full time

    #FreeJob Urgent requirement Permanent job. Post: Operation Supervisor Job Location: Kolkata, Joy Nagar, Cooch Bihar, Bankura and Malda Qualification: Hs/Graduate and Minimum 2-3 Years Experience in Last Mile or Dc operation supervisor Salary: upto 20k + pf + esic + accomodation If your CV is short-listed we will call you for an interview **Job...

  • Category Manager

    1 week ago


    Kolkata, India Porter Full time

    Porter: Creating Impactful JourneysAt Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics,...

  • Category Manager

    1 week ago


    kolkata, India Porter Full time

    Porter: Creating Impactful Journeys At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile...


  • Kolkata, India DP World Full time

    Key Responsibilities: - Coordination with customer for delivery of material and visit customers workplace to understand the customer needs. - Visit goods shed, CRT, sidings to explore business opportunities - Keeping track of customer’s order and its fulfillment status. - Complete control of CRM Data and order status. - Coordination for first mile pickup...


  • Kolkata, India Sentient Geeks Full time

    **Job Role: Demand Generation Associate** **Total Experience: 2 Years+** **Relevant Experience: 2 Years+** **Key Responsibilities**: - Plan and prepare ongoing campaigns (monthly) alongside daily outreach to add avenues and generate demand - Use both inbound and outbound channels to generate quality leads that convert to opportunities - Conducting market...


  • Kolkata, India Spare Care Solutions Full time

    As BDM, you’ll be responsible to drive company’s objective of offering services to all the major automotive dealerships in your area of operation and servicing the existing clients to exceed their expectations from the company. The incumbent is expected to do following: a. Client Acquisition/ Business Development/ Existing Client Servicing & Receivables...