Freshservice Administrator
1 week ago
About Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results. Our collaborative, growth-driven culture enables employees to expand their technical expertise while contributing to transformative IT initiatives.SummaryPinnacle Group is seeking a FreshService Administrator to manage and enhance our Freshservice instance in Chennai. This role will serve as the primary system administrator responsible for optimizing ITSM modules, building automation workflows, integrating enterprise tools, and aligning platform capabilities with organizational needs. The ideal candidate will bring deep technical expertise in Freshservice, a strong understanding of ITIL principles, and a proactive approach to improving service delivery and system efficiency.Job DescriptionServe as the primary system administrator for Pinnacle Group’s Freshservice platform, ensuring stability, performance, and continuous improvement.Configure, manage, and optimize core ITSM modules, including Incident, Problem, Change, Release, and Asset Management.Design and implement automation workflows, approval processes, and service catalog enhancements to streamline IT operations.Manage user roles, permissions, and access groups while maintaining compliance with IT security policies.Collaborate with IT, HR, and business stakeholders to align Freshservice functionality with evolving organizational needs.Develop and maintain dashboards, reports, and analytics to monitor performance metrics and identify areas for optimization.Oversee integrations between Freshservice and key business systems such as Microsoft 365, Slack, Jira, and Azure Active Directory.Stay current on new Freshservice releases and features, driving adoption of best practices across IT teams.Create and deliver documentation, training, and user support to enhance platform utilization and user experience.RequirementsProven experience as a Freshservice Administrator or in a similar ITSM platform role.Strong knowledge of ITIL processes and best practices in IT service management.Hands-on experience configuring ITSM modules and building workflow automations.Familiarity with API integrations and tools such as Microsoft 365, Slack, Jira, or Azure AD.Excellent analytical and problem-solving skills with attention to detail.Strong communication and stakeholder management abilities.Ability to work collaboratively across technical and business teams.Willingness to learn and adapt to new technologies, including Azure, within the first year.Why Join Pinnacle Group?At Pinnacle Group, you’ll have the opportunity to work on impactful IT transformation projects within a supportive, innovative environment. We encourage creativity, collaboration, and continuous learning—empowering our people to excel and grow. As part of a technology-driven organization, you’ll contribute to optimizing service management processes that support global business success. Join Pinnacle Group to advance your career while shaping the future of IT operations and automation.
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Freshservice Administrator
1 week ago
chennai, India Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
7 days ago
chennai, India Pinnacle Group, Inc. Full timeAbout Pinnacle GroupPinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
1 week ago
Chennai, India Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
1 week ago
Greater Chennai Area, India Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
1 week ago
Greater Chennai Area, India Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
1 week ago
Greater Chennai Area, India Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
6 days ago
Greater Chennai Area, India Pinnacle Group, Inc. Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout Pinnacle GroupPinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Freshservice Administrator
4 hours ago
Greater Chennai Area, IN Pinnacle Group, Inc. Full timeAbout Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results....
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Optimizing IT Operations as a System Administrator
13 hours ago
chennai, India beBeeAdministrator Full timeIT Service Management AdministratorThis is a senior-level role in our IT organization responsible for administering and optimizing our Freshservice instance.Job Description:The successful candidate will be responsible for managing our Freshservice platform, ensuring stability and performance. They will also design and implement automation workflows and...
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Jr. Fresh Service
6 days ago
Chennai, Tamil Nadu, India Neurealm Full timeChennai, Tamil Nadu, India - Department - General ITSM tools Administration - Job posted on - Oct 01, 2025 - Employment type - Full Time Employee - **Job Summary**: **Key Responsibilities**: - Administer, configure, and maintain the Freshservice ITSM platform. - Create and customize workflows, automation rules, SLA policies, and ticket routing. - Manage...
