Network Operations Center Analyst

2 weeks ago

Bengaluru, India Koch Global Services Full time
Your JobWorking in a large-scale environment under minimal supervision performing tasks per predefined documented proceduresMonitoring interfaces and devices, domestic and global via a performance monitoring solutionWorking with third party vendors and onsite contacts both during routine deployment and outages providing first level troubleshooting and problem resolution including defined escalation processes.Providing and Auditing security access, as well as documenting.Our TeamThe Networking Operations Center Analyst will be a part of a global team that will manage Facilities Technology group that supports Molex. The Networking Operations Center Analyst will report to the Supervisor of the KGSI. The Networking Operations Center Analyst will work with colleagues towards resolving complex issues with innovative and efficient solutions.What You Will DoEnsuring escalations are handled in a professional, consistent, and relentless manner.Handling application job monitoring and restarts utilizing multiple job scheduling software systems.Documenting, tracking, and monitoring various platform issues including environmental and badge access to sites.Working in a small team environment interfacing with customers, locations, and time zones.Engaging in opportunities to expand on existing skillset in attempt to increase knowledge and reduce learning curves

Who You Are (Basic Qualifications)Excellent communication and interpersonal skills.1+ years supporting a Network environment/Windows OS with basic knowledge of network monitoring tools.Basic knowledge of Windows Servers, DHCP, and DNS.Excellent technical, diagnostic, and troubleshooting skills.Experience working with ticketing systems (i.e., Service Now)What Will Put You AheadA bachelor’s degree in technology, Engineering, Business, or equivalent experience.Knowledge and experience working with Data Center, Network devices and Enterprise WAN Environments.Knowledge of (CCTV/ Access Control / Structure Cabling).Experience with the administration and troubleshooting of large enterprise Physical Security and/or Data Center Operations.Additional experience in other technologies like Audio, Video/IPTVWho We AreKoch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Services India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization.."Koch is proud to be an equal opportunity workplace."

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