Senior Analyst

4 weeks ago

Noida, India Iris Software Full time

Job Specification:

  • Must have worked with an IT Services Organization
  • Technical background (BTech, BE, BCA, MCA, MTQM)
  • In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
  • Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
  • Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.
  • Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements
  • Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.
  • Knowledge on statistical techniques for process improvement
  • Thorough knowledge of CMMI, ISO 9K
  • Experience process definition of Quality Management System/ process databases
  • Strong facilitation skills for driving quality and innovation in projects
  • High inter-personal skills
  • Strong communication skills (Written, Verbal, Presentation skills, Assertiveness)
  • Strong negotiation, problem-solving skills

Responsibilities:

  • Ensure an environment of Zero surprises by identifying risks by:
  • Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc.
  • Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews
  • Mentor PMs for identifying risks, data analysis, innovations etc.
  • Participate in senior management review of projects
  • Conduct SQA reviews and ensure process compliance in projects
  • Analyse findings from SQA reviews and identify improvement themes
  • Highlight the risks to the management at the right time and with all the facts
  • Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner
  • Review write assigned processes Change Requests
  • Participate in innovation program as Innovation facilitators for delivery and enabling function
  • Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
  • Participate in Project team meetings
  • Facilitate and participate in projects Root Cause Analysis meetings
  • Ensure formal Configuration Management of QMS documents and other documents
  • Ensure best practices are captured and shared in organization
  • Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes
  • Articulate contractual risks and work with senior management to mitigate the same

*Mandatory Competencies *

Beh - Communication and collaboration

Business Assurance - Business Assurance

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