Data Analyst/Business Analyst

4 weeks ago


Bangalore, India Lexicon Infotech Limited Full time

Job Title : Data Analyst/Business Analyst (CRM/ERP)

Job Overview :

We are seeking a highly skilled Data Analyst/Business Analyst with expertise in CRM/ERP systems to join our team. The successful candidate will play a key role in data exploration, implementation, and functional consulting within our organization. Experience in data modeling, MDM domain, and working with manufacturing/OEMs is highly desirable. Knowledge of Tableau and SQL is a plus.

Responsibilities :

Conduct data exploration and analysis within CRM/ERP systems, focusing on areas such as After Market Services, Warranty Renewal Workbench, and Object Exploration.

Collaborate with stakeholders to understand business requirements and translate them into functional specifications and implementation plans.

Provide expertise in CRM/ERP implementation, configuration, and customization to meet business needs.

Work closely with cross-functional teams, including Manufacturing/OEMs clients such as HP, GM, etc., to ensure successful project delivery.

Utilize data modeling techniques to design and optimize data structures within CRM/ERP systems.

Provide functional consulting and support during the implementation and post-implementation phases, including user training and documentation.

Perform data analysis using SQL queries to extract insights and support decision-making processes.

Demonstrate proficiency in MDM domain principles and practices to ensure data quality and consistency within CRM/ERP systems.

Collaborate with developers and technical teams to define data integration requirements and ensure seamless data flow between systems.

Develop and maintain dashboards and reports using Tableau for visualizing CRM/ERP data and performance metrics.

Requirements :

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

5-10 years of experience in data analysis, business analysis, or implementation consulting roles within CRM/ERP environments.

Strong proficiency in SQL (7/10) for data querying and manipulation.

Experience in data exploration and modeling within CRM/ERP systems, preferably in Manufacturing/OEM domains.

Knowledge of Tableau for data visualization and reporting is desirable.

Familiarity with MDM domain principles and practices is a plus.

Excellent communication, problem-solving, and stakeholder management skills.

Ability to work independently and as part of a team in a fast-paced environment.

(Additional Information):

This position offers an exciting opportunity to work with leading Manufacturing/OEM clients and contribute to the successful implementation and optimization of CRM/ERP systems.

(ref:hirist.tech)
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