Visa Counselor

2 days ago

Ludhiana, India UNBOX MEE WORLD HOLIDAYS Full time

Job Description:

The Visa Counselor will be responsible for guiding clients through the complete visa application process, from consultation to submission. The role requires excellent communication, up-to-date knowledge of visa regulations, and strong organizational skills to ensure timely and successful visa outcomes.

Job Responsibilities:

Client Counseling:

  • Provide accurate and updated information to clients about visa procedures, documentation, processing timelines, and eligibility.
  • Counsel clients regarding different visa categories (tourist, student, work, business, etc.) based on their requirements.

Application Handling:

  • Assist clients in preparing and reviewing visa applications and supporting documents.
  • Ensure accuracy and completeness of all visa-related paperwork before submission.
  • Submit applications to the respective consulates/embassies as per guidelines.

Follow-ups & Updates:

  • Keep track of submitted applications and regularly update clients on the status.
  • Coordinate with consulates, embassies, and VFS centers for smooth processing.

Documentation:

  • Maintain proper records of client data, applications, and correspondence.
  • Verify authenticity of documents provided by clients.

Knowledge Management:

  • Stay updated with the latest visa policies, rules, and regulations of different countries.
  • Share updated guidelines and changes with the team and clients.

Customer Service:

  • Build and maintain strong relationships with clients.
  • Handle client queries, concerns, or escalations professionally.

Additional Support:

  • Assist the sales team in converting leads into confirmed clients by providing visa-related clarity.
  • Support travel/tour packages by ensuring visa readiness in alignment with itineraries.

Job Requirement:

  • Graduate in any discipline
  • Minimum 3 years of prior experience in visa counseling / immigration services / travel industry preferred.
  • Excellent verbal and written communication skills (English + local language, knowledge of Hindi preferred).
  • Proficiency in MS Office (Word, Excel, Email, etc.).

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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