Assistant Manager
2 weeks ago
Job Responsibilities: The person will be responsible to build long-term relationships with customers, increase their loyalty towards Xiaomi and play a vital role in fostering long-lasting relationships with our valued customers.
Job requirements:
• Improve user retention and drive repeat purchases
• Analyzing data to determine which strategies are most effective in retaining customers over time & optimize accordingly
• Build, launch and scale Loyalty & Referral programs
• Reduce cart drop offs, drive up-sell and cross-sell initiatives
• Plan, execute, and manage marketing campaigns across different communication channels like Mailers, Push notifications, WhatsApp and SMS
• Monitoring competitors’ activities and industry trends for all CRM activities
• Define key metrics & track them to measure short-term and long-term impact of marketing strategies
• Coordinate with internal and external stakeholders like marketing, product, design teams and 3rd party CRM tool vendors
• Must be user experience focused
• Stay up to date with market trends, competitor activities, and consumer behaviors to identify opportunities for growth and optimize marketing strategies
Experience - 5 to 8 years
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