Senior Manager

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Senior Manager - Digital Transformation located in Chennai location.The Senior Manager for Digitalization will be responsible for taking Flex GBS to the next level of Digital Transformation, which entails creating GBS strategy & roadmap, lead and implement strategic initiatives that drive digital transformation across Global Business Services. He/She will work closely with cross-functional teams to enhance operational efficiencies, improve service delivery, and create innovative digital solutions that align with our business objectives.Reporting to the Senior Director, and the role involves:What a typical day looks like:- Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.- Lead projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation initiatives.- Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.- Analyze business operations, identify pain points and inefficiencies, and propose innovative digital solutions to enhance performance and service delivery.- Monitor industry trends in digital transformation and assess their potential impact on GBS operations.- Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.- Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.- Mentor and develop team members around digital skills and capabilities.- Stay abreast of industry trends, digital disruptions, and competitor strategies to keep the organization ahead of the curve.The experience we’re looking to add to our team:- Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.- 10+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.Knowledge / Skills / Abilities:- Strong understanding of digital technologies, data analytics, and automation tools.- Proven track record of successfully leading cross-functional teams during complex projects.- Excellent problem-solving skills and ability to think strategically.- Outstanding communication and interpersonal skills; capable of engaging stakeholders at all levels.- Experience with agile methodologies and change management practices.Scope / Impact:- Operational Efficiency : Enhance productivity, reduce operational costs, and improve service delivery metrics across the organization.- Strategic Vision: This role will contribute to shaping the long-term digital strategy of the GBS function, ensuring alignment with broader organizational goals and driving competitive advantage in the marketplace.- Cross-Functional Collaboration: Will lead cross-departmental initiatives, fostering collaboration between IT, business units, and external partners to create integrated digital solutions that meet the diverse needs of stakeholders.- Industry Leadership: By staying abreast of digital trends and best practices, the Senior Manager will position the organization as a leader in digital transformation, enhancing its reputation and attracting top talent in the industry.Decision Making / Discretion:- Will exercise considerable decision-making authority and discretion in the areas of Strategic Planning, Project Leadership, Technology Selection, Change Management.Supervision / Leadership:- Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.Certificates, Licenses, Registrations:- Project Management Professional (PMP)- Digital Transformation Certification- Lean Six Sigma Certification- AI and Machine Learning Certification(good to have)- Certified Business Analysis Professional (CBAP)What you’ll receive for the great work you provide:- Health Insurance- Paid Time Off