Customer Care Representative

4 weeks ago

Thāne, Maharashtra, India DRIMS ALLY Full time

Job Title: Ecommerce- Email Customer Care Representative

Open Positions: 2

Location: Hybrid – Work from home initially, then Thane office

Salary: ₹15,000/month

Working Days: 6 days a week (Sunday off)

About the Role

We are hiring 2 highly efficient and detail-oriented Customer Care Representatives who can handle large volumes of customer communication across email and social media platforms. The ideal candidates will be proactive, empathetic, and committed to delivering exceptional customer experiences with zero margin for error.

Key Responsibilities

  • Respond to 400+ customer emails daily with accuracy and professionalism.
  • Manage and moderate multiple Instagram and Facebook pages, including comments, messages, and inquiries.
  • Identify and understand customer issues quickly and respond with the appropriate resolution.
  • Escalate complex or urgent cases to the appropriate internal teams when necessary.
  • Maintain consistency in tone, grammar, and customer handling in all communications.
  • Ensure timely follow-ups and complete documentation of interactions.

Required Skills & Qualifications

  • 1+ year of experience in customer support, preferably in fast-paced or high-volume environments.
  • Excellent written and verbal communication skills in English.
  • Ability to understand customer concerns clearly and act accordingly with empathy and problem-solving attitude.
  • Strong attention to detail and no tolerance for mistakes in responses.
  • Proficiency in using email clients, customer service platforms (e.g., Freshdesk, Zendesk), and social media tools.
  • Ability to multitask, manage time effectively, and stay focused during repetitive tasks.

Must-Have Traits

  • Patience, professionalism, and emotional intelligence.
  • Ability to maintain calm under pressure and meet strict deadlines.
  • High level of accountability and ownership of assigned tasks.
  • Fast learner and adaptable to tools, processes, and customer needs.

Perks & Benefits

  • Work-from-home flexibility during the initial months.
  • Office perks and additional benefits after transitioning to hybrid (Thane).
  • Exposure to a growing brand and supportive team culture.
  • Opportunities for growth into team.

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