Myonlineprep.com | Customer Service Intern | kozhikode
1 week ago
Internship DescriptionWe are offering an exciting internship opportunity for a proactive and detail-oriented individual to join us as a Customer Service & Social Media Intern. This role is ideal for students or fresh graduates who are eager to gain hands-on experience in customer engagement, problem resolution, and social media management while contributing to a dynamic team.
Key ResponsibilitiesAssist in handling customer queries and concerns via phone, email, and social media channels, ensuring a prompt and professional response.Monitor and manage the company’s social media platforms by responding to customer feedback, inquiries, and reviews to build a positive brand image.Support the creation and implementation of social media engagement strategies to foster customer loyalty and attract new audiences.Collaborate with team members to analyze customer feedback and provide insights for improving service delivery.Learn and utilize CRM tools to track and manage customer interactions effectively.Assist in preparing reports on customer satisfaction metrics and social media performance.
RequirementsCurrently pursuing or recently completed a degree in Marketing, Communications, Business Administration, or a related field.Excellent communication skills, both written and verbal.Fluency in Hindi, English, and at least one South Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) is mandatory.Passion for customer service and social media engagement.Familiarity with major social media platforms (e.g., Facebook, Instagram, Twitter, ).Proactive, organized, and capable of multitasking in a fast-paced environment.
SkillsCustomer InteractionSocial Media ManagementCommunication (Verbal and Written)Multilingual Proficiency (Hindi, English, South Indian languages)Problem-SolvingTeam Collaboration
Internship DetailsDuration: 6 months)Location: RemoteStipend: 15,000 + Training and CertificateWorking Hours: Flexible
BenefitsHands-on experience in customer service and social media management.Mentorship and guidance from experienced professionals.Certificate of completion and letter of recommendation upon successful completion of the internship.Opportunity to work with a dynamic and growing team.
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