Senior Delivery Manager

1 week ago

pune, India Capgemini Engineering Full time
Werum PAS-X MES Service Delivery Manager/Offshore Lead/Project Manager
Technical/Functional Skills
Werum PAS-X
Key Responsibilities
Oversee the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.
Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
Ensure adherence to SLAs, SLOs, and regulatory requirements.
Manage service requests, incidents, and problems while maintaining compliance.
Coordinate with IT infrastructure, quality assurance, and regulatory affairs teams.
Build and lead a high-performing MES service delivery team.
Provide coaching, mentoring, and development opportunities for team members.
Foster a culture of compliance, quality, and continuous improvement within the team
Build strong relationships with the customers.
Understand customer needs and requirements in the context of life sciences regulations.
Manage customer expectations and resolve issues promptly while maintaining compliance.
Proactively identify and address customer pain points and regulatory challenges.
Liaising with various product (operations, validation) experts and subject matter experts to determine the requirements for the new MBR
Troubleshoot and defects resolution during validation of Master Batch Records
Strong Pharmaceutical, Bio Tech, Manufacturing and Shop Floor Order processes knowledge to convert the site requirements into Batch Records
Experience Required
Design and creation of complex MBR for Weighing & Dispensing, Manufacturing and Packaging processes
Site specific requirement analysis for each of the above processes and convert them into Batch Records
Validation of the created MBRs for site deployment
Experience on Werum PAS-X System Administration, GMBRs, PVL, PMBR’s, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data
Designing and developing State Diagrams in MES
Determining updates for Master Data, State Diagrams, Equipment management
Experience on SAP-MES interface, L2 integrations, report development
Knowledge of ISA95/S88 standards & practical use of these standards in application design, Knowledge of Pharma manufacturing.
Good Communication and Analytical skills
Hands on Experience in Werum PAS-X Specification, Execution, Compliance & Performance Module
Experience in Werum PAS-X - Configuration, Customization
Experience on Werum PAS-X Installation, Upgrade, Development and Configuration.
Knowledge of GxP, GAMP, 21 CFR Part 11

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