Support analyst

3 weeks ago

Pune, India Mars Data Insights Full time

Job Title: Application Support Analyst - L1 & L1.5 (SAP modules)Experience: 2+ yrsJob Type: Fulltime / HybridLocation: PuneNotice Period: Immediate to 15 daysKey Skills:SAP Certified Technology Associate & SAP Certified Development Associate. ITSM - Incident, Problem, Change Management, Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM , ITIL certification, Interface knowledge with SAP and Non-SAP systems, SM35.Project contextWe are seeking a six month to 2 years experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing Non-regression test.24x7 - This role demands to work in monthly rotational shift (Follow the Sun hours (US, EU, Asia) adaptation)Objectives of this role- Provide level 1 support in the areas of SAP with basic knowledge of transaction codes- Provide technical support, training and troubleshooting to end-users for SAP.- Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc- Basic bug fix and troubleshooting of failed jobs- Re-run of the jobs which are ended up in error- Collaborate with clients to make them understand of SM and level 1 activities- Perform Non regression testing during the monthly releases.Education and experience- Bachelor’s degree in computer science, Information Technology or a related field.- 0.5 -2 years of experience in supporting SAP functional areas.- Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules.- Interface knowledge with SAP and Non-SAP systems.- ITIL certificationSkills and behavioral competencies- Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate.- Aware of the latest SAP technologies, tools, and best practices- Excellent communication and interpersonal skills.- Ability to work individually and collaborate with a team.- ITSM - Incident, Problem, Change ManagementWhat’s in it for the candidate- Be part of and contribute to a once-in-a-lifetime change journey- Willing to be part of a team that is going to tackle big bets- Have a fun and work at a high pace- Be part of a forward-thinking company committed to innovation and excellence.- Work in a collaborative and inclusive environment that values diverse perspectives.- Contribute to actions that have a meaningful impact on advancing humanity.Submit your resume to

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