UCC L2 Enginner
2 days ago
Description and Requirements
UCC Engineer L2
(I) Job responsibilities
Responsible for the operation and maintenance of Lenovo Global Mail/Instant Messaging System/Office365 related applications, including Outlook/Teams/OneDrive/SharePoint/Email Relay Server etc.
1. Handle user escalated tickets and service requests.
2. Communicate and transfer knowledge to the service desk team.
3. Escalate critical incidents, difficult issues, or user voices to the level3 team.
4. Create and maintain a knowledge base.
5. Assist the level3 team with other tasks (Survey returns, data and information collection, data export, etc.)
(II) Qualifications:
1. Able to accept 7*24 night-shift rotation.
2. Strong communication and understanding ability, cross-team collaboration skills, and a strong sense of responsibility.
3. Proficient in English listening, speaking, reading, and writing.
4. Bachelor’s degree or above, three or more years of relevant work experience in Microsoft series product operation and maintenance.
5. Experience in operation and maintenance of Microsoft product line Windows server/AD/Exchange/Lync/Office365 Teams.
6. Strong willing to learn technology.
6. Windows Server/Linux system operation and maintenance experience is a plus.
7. Automation language ability is a plus, such as Python/Shell, etc.
Additional Locations : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the official or contact Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.