Incident Management

3 days ago


Delhi, India Tata Consultancy Services Full time

Role** Major Incident Manager

2 Required Technical Skill Set** Experience of handling Major Incident process

3 Good to have Technical Skill Set ITIL 4/V3 Certification

4 Desired Experience Range** 5 Years>

5 Location of Requirement Delhi


Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Experience Range) Handling major incident management process and drive end to end Sev 1 situation with effective Communication

Good-to-Have Problem Management skills


SN Responsibility of / Expectations from the Role

1 Minimum 5 year of experience as Major/Critical incident manager

1. Participate and drive major incidents

2. Effective handling of major incident bridge

3. Periodic update about MIM progress through mails

4. Drive the overall MIM journey.

5. Publish Major incident report

6. Problem management process drive


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