ServiceNow Developer

Description ServiceNow Developer: The candidate will serve as a Core ServiceNow Developer and support the application as when required. Candidate will be responsible for collaborating with global business users and other IT teams. The candidate is expected to understand key business objectives and IT delivery capabilities to provide suitable solutions in ServiceNow platform. The candidate will take the lead in technical designs, and developing solutions, while working with another IT development in this area. Skill Set Requirement: The ideal candidate should have ·BE/BTech/ME/MTech/MCA degree with over 10 year’s experience in ServiceNow. ·Ability to work independently with/without little supervision - based on requirement ·Good communication skills will be necessary to work with Global counterparts ·Ability to learn quickly is important as we use very broad spectrum of technologies ·Design, architect, and propose solutions aligned with ServiceNow best practices. ·Define, implement, and enforce governance standards and process adherence. ·Review and approve RITM/CHG requests after conducting thorough due diligence and impact analysis. ·Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules. ·Proactively assist with team-wide issues, even if not directly owned. ·Lead stakeholder meetings to gather and define instance-specific requirements. ·Drive process improvements and explore automation solutions to increase efficiency. ·Handle ServiceNow Vendor Calls for any high-priority issues. ·Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination. ·Investigate and determine the root cause of major incidents handled by the team. ·Prioritize and adjust workload based on business and technical requirements. ·ServiceNow Production Instance Monitoring & Support ·Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades) ·Mentor other ServiceNow developers on the team ·Coordinate developer assignments and prioritize their assigned work with the ServiceNow product owner Technical Skills oAPI Calls. oServiceNow Orchestration/Automation with Azure, PowerShell. oInbound / Outbound Notifications. oPlatform Analytics Experience, Database views and Dashboard. oBasic of Discovery Jobs, Certification Inventory. oIT Business management. (IDEA/Demand/Project/Story/SCRUM TASK). oCustom Application. oConfiguration Management (CMDB) oAutomated Testing Framework (ATF), Test Management 1.0,2.0 oServiceNow Integration with Third party tool. oMid Server oKnowledge Management oService Portal Widget oVirtual Agent/Chat Bot/Machine Learning. oFlow Designer. oService Operation Workspace oBasic of Azure DevOps oBasic knowledge of Clouds (Azure/AWS/OCI) oSecurity Incident Response Module oVulnerability Response oService Bridge oSAFe module oServiceNow version upgrade. oBasic of Gen/Open AI oField Service Management (FSM) oCustomer Service Management (CSM) oGovernance, Risk, and Compliance (GRC) oHuman Resource Service Delivery (HRSD) oEmployee Center oThe following additional skills would be considered a strong plus: §ITIL Certification or Knowledge. §Basic knowledge of Windows/Network Infrastructure. §Scripting Knowledge HTML, CSS, §Certification on different modules of ServiceNow How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.