Care Engineer

Job Description
Join us as a Care Engineer, where you'll play a key role in delivering an exceptional support experience to our customers in a dynamic, cloud-focused environment. You'll tackle demanding technical issues, leveraging your cloud technology expertise to develop innovative and reliable solutions.

This role is perfect for someone passionate about problem-solving, who enjoys simplifying complex processes through automation, and thrives in a fast-paced, customer-facing setting. If you take pride in being thorough, proactive, and detail-oriented, we'd love to have you on the team.

How You Will Contribute And What You Will Learn

• Act as the primary customer interface for care cases, maintaining a customer-centric outlook in alignment with Customer Teams (CTs).
• Take end-to-end ownership of cases, ensuring smooth governance and timely resolution.
• Work with L3 and market teams for troubleshooting, knowledge transfer, and issue resolution.
• Perform initial diagnosis, log collection, and health checks, facilitating technical sessions between customers and L3.
• Support care delivery and performance management, contributing to service excellence.
• Participate in weekly case reviews and provide 24x7 critical incident support as needed.
• Ensure seamless Delivery to Care (D2C) handovers and maintenance.

Key Skills And Experience
You have:

• 12+ years of experience in Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise, (or) OpenStack Support/Development/testing expertise
• L4 (Fourth Line) expertise in CloudBand Infrastructure Software (CBIS)/Red Hat Open Stack / Nokia Cloud Services (NCS)/Kubernetes/Red Hat OpenShift to support the customer.
• Linux Level-3 Expertise
• Level-3 Networking Expertise.

It would be nice if you also had:

• Extended on-call/EME Support: 24*7.
• Worked in Global time zones.

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.