Quality Assurance Specialist
2 weeks ago
As Quality Assurance (QA) Specialist for Global Shared Services (GSS), you will delight our customers by ensuring the quality of campaigns delivered. Your mission will be to monitor and inspect campaigns processes ensuring they meet established quality standards and compliance. You will collaborate with stakeholders across the business, proactively upholding the quality bar.
The ideal candidate thrives in a fast-paced environment, with a proven track record of developing, implementing and maintaining the quality assurance processes and standards across the digital asset space. You are a strong communicator and can influence your peers, building relationships with stakeholders and GSS internal teams. You will be experienced in a QA role, preferably in the marketing or the creative industry. You have high ownership to deliver. You are a problem solver; you understand the issue and provide solutions.
Key job responsibilities
• Lead quality inspections at critical control points in the process
• Identify patterns/trends in defects to drive process improvement
• Report and monitor on the QA framework.
• Perform root cause analysis for complex quality issues
• Conduct risk assessments and develop mitigation strategies
• Drive a data excellence culture, to verify inputs into the quality metrics mechanisms
• Identify opportunities for automation in the quality process
• Communicate internally and externally on findings
• Handle prioritization of workloads effectively
A day in the life
In this role you will be responsible for implementing and maintaining a robust QA Framework, covering design production through to campaign operations. As a QA Specialist you will oversee the QA program you are assigned to, working diligently to ensure on time and high-quality campaigns. You will champion customer experience through continual process improvement, taking lessons learned from the audits to improve the QA framework. You will build and maintain relationship with internal and external partners.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent practical experience
- +2 years of QA experience
- Strong written and verbal communication skills
- Experience managing multiple deliverables simultaneously
- Ability to work effectively in a fast-paced environment
- Basic understanding of digital advertising workflows
PREFERRED QUALIFICATIONS
- Bachelor's or higher degree in Graphic Design, Visual Design, Advertising, Front-end Engineering (computer science) or equivalent proven experience.
- 2+ years of experience in digital production, project management, or related field.
- History of successful cross-functional team and stakeholder collaboration.
- Understanding of graphic design fundamentals and production requirements.
- Experience with project management tools (e.g., Salesforce, Smartsheets, Quicksights).
- Experience with automating manual processes.
- Previous experience in entertainment or streaming industry.
- Track record of process improvement implementation.
- Knowledge of digital advertising best practices and trends.
- Experience with data analysis and reporting tools
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