Senior Atlassian Specialist

3 weeks ago

Chennai, India Ciklum Full time
Description

Ciklum

is looking for a

Senior Atlassian Specialist

to join our team full-time in India.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:As a Senior Atlassian Specialist, become a part of a Ciklum’s global internal IT organization. Together we will work on providing cutting-edge business solutions to optimize our operations and enhance our competitive advantages.

Responsibilities

Work with the current Atlassian tools, validate requirements, investigate potential solutions, analyze impact, and implement solutionsDevelop interfaces between external tooling and Jira/Confluence infrastructureManage complex Jira workflows, screen/permission/notification schemesConfigure and enhance Jira Service DeskProvision, maintain and improve existing cloud infrastructureAssist with Atlassian services backend maintenance & automationResearch, design, develop, and/or modify enterprise-wide systems and/or applications softwareUse tools such as Jira and Confluence to improve and speed delivery of products and servicesOwn and solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the caseProvide error diagnosis (code review if needed), debugging, validation and root cause analysisContribute to integration, automation and other digital initiatives to improve customer/ engineer experienceProvide technical leadership and mentoring for support engineersBe the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution

Requirements

Technical:Minimum of 3 years’ experience with using Atlassian products: Jira, Confluence, Service Desk (experience with Crucible, Fisheye, SVN, GIT integration is a plus)Strong experience of administering monolithic and microservice architecture based stack of Atlassian services: Jira Server, Confluence Server, Crucible Server, Fisheye ServerAbility to create complex Jira workflows, screen schemes, permission schemes, notification schemes; using JQL data for reporting and custom search; configuring dashboards and reportsPostgreSQL: experience with server side, Jira & Confluence oriented configurationsKnowledge of JIRA/Jira Agile, Confluence, Service Desk configuration, administration, maintenance and enhancementPlanning and executing upgrades to Atlassian systemsExperience in setting up and supporting Atlassian Tools (Jira, Confluence,Experience customizing Jira workflows, setting up dashboards, and generating reportsExperience with Jira & Confluence automation: add-ons based and script writingExperience with backup management: configuration, automation, rotationExperience with Continuous Integration and building test automation frameworksKnowledge of test and QA automation frameworksExperience of working with Azure cloud and Active DirectoryProduct knowledge:Configuring Jira Agile boardsConfluence: ability to configure spaces, use customization and personalization; experience with using macros and integration with JiraService Desk: configuration and administration (customers, SLAs, notificationsGeneral awareness about available plugins on the market and their functionalityUser support:Understanding of Agile/Scrum methodology is an advantageExperience in support/Service desk projectsUnderstanding of SDLC and software development methodologies (requirements gathering, analysis and design, development tools, version control, testing and QA, deployment)Understanding of networking and security conceptsOther skills:Fluency in English

Personal skills

Excellent problem-solving skills; proven teamwork and communication skillsDriven to learn and stay current professionallyHighly organized and experienced at successfully multi-tasking

What's in it for you

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultationTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

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