Information Technology Support Technician
2 weeks ago
General
Handles medium complexity tasks and technical issues.
Will have some specific technical specializations such as Windows and/or Mac.
User-facing role.
Can staff the IT Bar with relevant experience and soft skills.
Monitor queue(s), assisting with tickets both onsite and remote.
Roles & Responsibilities
Able to handle all the basic core roles and responsibilities for onsite engineer.
Able to handle complex issues:
Hardware failures
Software errors
Virus infections
System crashes
Configure and troubleshoot network connectivity for client devices
Performs admin, IMAC (Install, Move, Add, Change), and break-fix activities as standard.
Use diagnostic tools and methods to troubleshoot or repair the faulty component or system.
Help manage inventory/buffer stock ensuring timely shipping of hardware.
Image hardware if necessary.
Re-stock Smart Lockers where applicable.
Ability to assist in ticket queue(s), pulling tickets to work/solve without prompting.
Key Skills
Technical skills.
In-depth knowledge of Windows and/or Mac.
Excellent troubleshooting and problem-solving skills are required.
Soft skills: General to excellent customer service skills.
Certifications: Minimum A+ or equivalent IT certification.
Experience
2 to 4 years’ experience in this field.
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