Information Security Manager
3 weeks ago
Information Security Managers know security is a top priority for our business, our partners, and customers. As cyber-attacks increase and compliance is rigorously implemented, they strive to stay ahead of what’s next to protect our brand and future. The IT Risk Assessment & Operational Risk Event Management Team has the responsibility for coordinating the issue management function across all American Express Technology functions. The team provides end-to-end resolution and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.
On a daily you will be asked to:
Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates.
Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.
Manage and facilitate ownership issues and concerns in risk and Bank forums.
Facilitate and Lead Technology Ops Excellence risk and governance forums
Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implemented
Build and maintain excellent relationships across Technology and Business Unit Operational Excellence teams
Work closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and/or elimination
Ensure deliverables satisfy objectives and the expectations of a variety of partners, including the CIO, CISO and other senior leaders within Technology and other areas.
Partner with key technology leads to implement process improvements and controls across Technology as related to OREs.
Perform thematic root cause analysis and collaborate on recurring technology caused events to identify unmitigated risks and areas for control enhancements.
Lead process redesign efforts to ensure detailed and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls.
Qualifications:
Cyber security knowledge
CISA, CISM, or CRISC
3-5 years of risk management, controls analysis, and/or 5+ years issue management/remediation experience required
Experience with the development and/or assessment of IT General Controls
Deep understanding of compliance, risk management and internal IT control frameworks
Outstanding ability to engage, educate, influence, and collaborate across organizations
Experience in assessing technology risks and responding through development of controls
Experience working with audit, compliance, operational risk, regulatory, and/or control functions
Solid ability to synthesize large amounts of data into short key messages and identify and analyze related trends
Consistent record of adjusting quickly to shifting priorities, multiple demands, ambiguity and rapid change
Strong interpersonal and partnership skills / ability to develop relationships with peers in business unit and central operational risk management group
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