Technical Consultant

2 weeks ago

delhi, India Getronics Full time
About Getronics
We empower your business to stay competitive by offering flexible, secure and reliable technology services, tailored to your unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success.
We are committed to low-carbon and sustainable development through our IT solutions to help companies like yours reduce their environmental impact. Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe.
We are one of only 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace services, and we are the leading and founding member of the Global Workspace Alliance (GWA).
We are committed to delivering exceptional customer service, to enable your business to focus on your core strengths while entrusting your IT needs to Getronics.
Role Purpose
•The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day to day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
•The team is responsible for all infrastructure, virtualisation, compute, storage and backup solutions, both dedicated to private or public cloud.
•We have plenty of challenging SLA’s and KPI’s to focus on across a wide range of customers often desiring different objectives and results
•You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
•Provide customer reports showing performance, constraints, improvements and recommendations
•You will work collaboratively with a great team located across Europe and India.
•Supporting an extremely eclectic mix of IT solutions as our portfolio of customers is wide ranging.
Responsibilities
•Primarily support existing virtualised, storage and backup environments
•Dealing with all types of incidents, requests and changes to ensure that Service Level Agreements with customers are adhered to.
•Build and maintain strong working relationships with employees
•Strong communication and interface skills with other functional areas
•Maintain the CMDB
•Document standards and procedures
•Working with service account managers to assist them in feeding back information to the customer.
•Proactively look for improvements
•Assist in project deliveries when required.
•Following ITIL based change procedures.
•Evolve and implement new services to support Getronics technical functions in line with business requirements and service descriptions.
•Mentor and train team members
•Provide on-call support 10 times a year for a one week duration
•Accountability for platforms to ensure security procedures are maintained
•This is an L3 support team, the solution lies with us
Primary Skills
▪Total IT Experience: +10 Years
▪Relevant Technical Experience: +5 Years
▪VEEAM experience is essential for this role.
▪Experience in managing large and complex enterprise services.
▪Experience in managing cloud-based platforms.
▪Proven ability to work in a high performing team.
▪ Skills to manage several work streams simultaneously whilst balancing business priorities and quality.
▪Has developed expert knowledge of one specific individual technical support area, but also has a broad knowledge of other areas.
▪ Ability to cope in a technically complex and fast-changing environment.
▪Understanding of how to build, configure and deploy backup tools and agents.
▪Able to communicate clearly to peers, project managers and customer account managers.
▪Ability to build key relationships across peer group level and above.
▪Capability to manage, plan, analyse and troubleshoot capacity and performance.
▪VEEAM backup and VEEAM ONE reporting, replication configuration and support, including tape out.
▪Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades.
▪Must be familiar with some of the module-based backups like Exchange, SQL, Oracle.
▪Sound knowledge & understanding about various backup technologies around cloud solutions & virtualised platforms.
▪Working with project team & deliver as per design, Ability to work in own initiative.
▪Good understanding of various tape library hardware & components.
Desirable Skills
•Previous exposure to Managed Services is an advantage.
•Storage skills are beneficial (NetApp, DELL, EMC, HP, IBM, Fujitsu, PURE)
•Understanding of how to build, configure and deploy VMs and templates.
• Be able to create and maintain a culture where your colleagues are closely worked alongside and share technical expertise with them as required.
• To be able to think strategically and evaluate options in the short, medium, and long term.
• Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.
• Proven experience in driving operational excellence, service improvements and lean methodologies.
•Good understanding and experience of DELL MX7000, CISCO UCS, infrastructure setup
•Good Technical knowledge of Windows Server Management
•Understanding of iSCSI, NFS, and Fibre Channel protocols, Fibre Channel cabling, switching, zoning
•Zerto Setup and Management
•AWS
•MS Azure
•Expertise in one of the following scripting languages PSH, WMI, Python.
Certifications
Not Mandatory, Any relevant certification would be an added advantage
Soft Skills
▪Customer Focused
▪Proactive Attitude
▪Problem Solving
▪Excellent Communication - Verbal & Written
▪Team player
▪Take initiative

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