Delivery Architect

22 hours ago

Gurugram, India GSPANN Full time

Description GSPANN is hiring a seasoned Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.Role and Responsibilities Serve as the primary point of contact for the Infra hosting program across on-prem and cloud. Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs. Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements. Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolution—supported by proactive trend analysis. Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure. Collaborate with cross-functional teams on network, access controls, and landscape optimization. Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues. Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams. Drive ITIL-based processes for incident, problem, change, and release management. Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives. Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction. Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting. Skills and Experience 14+ years of IT experience, with at least 6 years in infrastructure delivery management or architectural roles. Microsoft Certification in Azure Administrator Associate / Expert is desirable. AWS-Certified SysOps Administrator / Solutions Architect will be preferred. VMware Certified Professional or HPE SimpliVity Certification will be an advantage. Strong experience managing large-scale infrastructure support engagements. Capable of designing the entire new architecture for large, mid, or small infrastructure deployments. Very good understanding of cloud-native solutions using AWS and Azure. Hands-on with deployment of cloud VMs and Windows servers. Exposure to cloud storage and backup. Expert-level knowledge of Microsoft Azure. Good working experience in cloud and virtualization administration. Experience working in hybrid onshore-offshore delivery models. Proven experience in handling Infra support programs. Excellent communication, stakeholder engagement, and escalation management skills.

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