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Service Desk Engineer L2- Hosur,Bangalore,India
4 weeks ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Experience in a similar role
Job description
Analyst with Service Desk or Desktop Experience would be suitable
Activities to be performed by UAM Engineer(s) ( MUST REQUIRED)
•Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password
reset, lock/unlock user IDs of MFG Equipment’s/Instruments.
•Perform Periodic User Access Review of Equipment’s / Instruments as per schedule.
•Perform Backup and Archival Activity of Equipment’s/Instruments on monthly basis.
•Execute Periodic Restoration activity of Equipment’s/Instruments as per schedule.
Must have Skills : Service Desk Management
Good to Have Skills : Service Desk Voice Support
Key Responsibilities :
a: L2 Service Desk Call taking profile.
b: Respond to the issues reported by customers predominantly through voice and email, chat.
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes.
e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group.
f: Achieve client and Accenture-defined targets.
g. Good communication skills is a must.
h. Willingness to go extra mile for resolving a customer issue and delivery.
3+ year of relevant experience.What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
