Customer Operations Specialist

2 weeks ago

Hyderabad, India Capital Now Full time

Role Overview:

We are looking for an
Customer Operations Executive (Email Support)
to join our team and help us maintain top-tier customer support. The primary responsibility will be to resolve customer inquiries, coordinate with internal teams, and ensure timely and accurate responses. As a key member of our support team, you will play an important role in enhancing customer satisfaction by providing excellent email-based support and solving their queries.

Experience: 1-3yrs

Max CTC upto 4.5Lpa

Immediate joiners are preferred.

Key Responsibilities:

● Customer Query Resolution: Respond to customer inquiries and issues via email in a professional and timely manner.

● Coordination with Internal Teams: Collaborate with relevant internal departments (technical, legal, product, etc.) to resolve customer queries and escalate issues when necessary.

● Drafting Responses: Write clear, concise, and accurate email responses tailored to the specific needs of the customer, ensuring all necessary information is provided and as per the company guidelines.

● Maintain Service Level Agreement (SLA): Ensure that all customer queries are addressed within the agreed-upon turnaround time (TAT) without compromising the quality of the response.

● Issue Tracking and Reporting: Track and document customer issues and resolutions to ensure follow-up, accountability, and continuous improvement.

● Feedback Loop: Share recurring issues or customer feedback with the relevant teams to improve the overall customer experience and product offerings.

Qualifications:

● Proven experience in a customer service or email support role (preferably in a FinTech or similar industry).

● Strong written communication skills with a focus on clarity and professionalism.

● Ability to effectively manage multiple queries and tasks simultaneously, ensuring deadlines are met.

● Strong problem-solving skills and the ability to coordinate effectively across different teams.

● Attention to detail and accuracy in drafting emails and resolving customer issues.

● Proficiency in email support tools and CRM systems.

● Basic understanding of FinTech products and services is desirable but not mandatory.

Why Join Us?

● Be a part of a fast-paced and innovative team.

● Opportunities for growth and skill development.

● A collaborative and supportive team environment.

● Competitive salary and benefits.

● Benefits and Rewards

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