ITO Network Operations Lead

3 weeks ago

Chennai, India Ford Motor Company Full time
As

Network Operations Project Manager (GSR8),

based in Indiayou will be a

technical lead supporting Ford's Enterprise Network Operations

transformation. You will be

supporting the 24x7 Global Network Operations (LAN/WAN/Wireless/F5) team

to a center of

technical excellence

and customer Advocacy. The EU Network Ops Project Manager is responsible for successful Network Operations including the incident, change implementation and problem management procedures.3.

Strong Technical Understanding of Routing / Switching protocols, Wireless, F5, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.Technically strong to lead/drive end-to-end Network Troubleshooting during Incidents.Bachelor's degree in Computer Science or Engineering or B-TechAble to handle incident independently.Able to successfully plan, implement, & delivery all Network Change controlsAbility to leverage and involve the right technical resources, and partners, and take action during an incident or change control.Excellent Communication, including the ability to independently lead an outage incident.Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.Strong troubleshooting experience with network environments.Strong understanding of network troubleshooting Tools.Significant technical, functional and hands on experience with networking Services and operations.Highly collaborative, with the ability to influence team members.Ability to provide a strong point of View as necessary.12+years of Experience in Network Operations (LAN/WAN) or Network Engineering and hands-on experience with Network Operations Monitoring and response CentersPreferred Qualifications/Skills & ExpertiseAbility to develop and deliver detailed issue summary and concise messages to supervisor / Management (LL6/LL5)Possess a high tolerance for ambiguity and ever-changing dynamic environment.Network Certifications such as CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional)Experience working in a TAC environment/Customer support.Advocate for DevOps mindset and culture, collaboration, flexibility, and cross domain knowledgeEndless Desire to LearnWorking experience in supporting network operations and monitoring center.Strong technical experience in Routing / Switching/ Wireless/Load Balancers/ Cisco ACI & SDWANStrong troubleshooting skills in LAN, Wireless and WAN environments involving Cisco devices.Good Communication, Business Development & Negotiation skillsWork with external Vendors like Cisco/F5 or WAN service providers to resolve any network issue.Implement complex network change requests.Experience with Rally tools and Agile delivery.Experience with Cisco DNA, SD-Access, ISE, Wireshark, Gigamon, Splunk and Thousand Eyes.

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