SAP C4C, Sales and Service Cloud V1/V2 Functional Lead
3 weeks ago
- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2- SAP CRM experience desirable but not mandatory- Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2- Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.- Actively participate in Presales RFP for solutioning of CX solutions.- Prepare Business Requirement Documents (BRD) and functional specifications.- Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).- Lead end to end implementation and coordination with component teams.- Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.- Collaborate and work with team during project phases such as build, test, deployment, and hyper care.- Collaborate with technical teams on integration needs, data migration, and custom development.- Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.- Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.Skills Required- Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects- Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.- Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.- Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).- Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.- Familiarity with SAP Service Cloud V2 configuration tools, such as:Workflow RulesBusiness RulesUser Roles & AuthorizationsService Levels & Categorization Schemas- Experience in Key user tools and screen adaptations- Experience in creation of Org structure, Material and customer data- Exposure to SAP C4HANA implementation methodology and deployment options- Understanding of integration scenarios with SAP S/4HANA or other backend systems.- Strong analytical, problem-solving, and communication skills.- Ability to work in agile/scrum environments and interact directly with clients and stakeholders.- Client facing experience is preferred- Good communication skills in EnglishQualificationsEducational qualification:B.E./B.Tech., MBA Preferred
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2SAP CRM experience desirable but not mandatoryLead Requirement gathering sessions and functional workshops in SAP C4C V1&V2Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.Actively participate in Presales...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2SAP CRM experience desirable but not mandatoryLead Requirement gathering sessions and functional workshops in SAP C4C V1&V2Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.Actively participate in Presales...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2SAP CRM experience desirable but not mandatoryLead Requirement gathering sessions and functional workshops in SAP C4C V1&V2Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.Actively participate in Presales...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2SAP CRM experience desirable but not mandatoryLead Requirement gathering sessions and functional workshops in SAP C4C V1&V2Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.Actively participate in Presales...
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Bengaluru, India Bosch Global Software Technologies Full time- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 - SAP CRM experience desirable but not mandatory - Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 - Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. - Actively...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 SAP CRM experience desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. Actively participate in...
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Bengaluru, India Whatjobs IN C2 Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 SAP CRM experience desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. Actively participate in...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 SAP CRM experience desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. Actively participate in...
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Bengaluru, India Bosch Global Software Technologies Full timeCandidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 SAP CRM experience desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. Actively participate in...
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Bengaluru, India Bosch Global Software Technologies Full time- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2- SAP CRM experience desirable but not mandatory- Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2- Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.- Actively participate...
