ORM Executive
2 weeks ago
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Media & Entertainment
- Opportunity to make a positive impact
The Job
Your responsibilities will include:
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft cases
The Profile
- Education: Any Graduate / Post Graduate
- Exp: 1-2 years / Fresher’s
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
The Employer
Our client is an award-winning, full-service digital agency headquartered in Mumbai, India with an office in Gurugram, NCR.
-
Orm Executive
2 months ago
Navi Mumbai, India N-tek Consulting Pvt ltd Full time**Minimum 1 Year of experience in ORM** **Responsibilities**: Ensure timely and accurate responses to customer inquiries Collaborate with team members and cross-functional teams to resolve customer issues Meet or exceed customer service quality standards Maintain accurate records of customer interactions **Salary**: ₹15,000.00 - ₹25,000.00 per...
-
Orm Executive
4 days ago
Navi Mumbai, India N-tek Consulting Pvt ltd Full time**Minimum 1 Year of experience in ORM** **Responsibilities**: Ensure timely and accurate responses to customer inquiries Collaborate with team members and cross-functional teams to resolve customer issues Meet or exceed customer service quality standards Maintain accurate records of customer interactions **Salary**: ₹15,000.00 - ₹25,000.00 per...
-
Orm Executive
1 week ago
Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time**About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...
-
Orm Executive
1 week ago
Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time**About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...
-
Orm Executive
2 months ago
Mumbai, India iSchoolConnect Full time**Company Introduction** Designation: ORM Executive Location: Malad, Mumbai Reporting to: Chief Marketing Officer We seek an experienced ORM executive who will provide crucial support to customers and colleagues in our contact centers. You'll be responding to and investigating queries, providing support on business processes, policies, and procedures,...
-
Orm Executive
2 months ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: Fresher to 1 yr experience as ORM Executive Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written...
-
Orm Executive
1 day ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: Fresher to 1 yr experience as ORM Executive Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written...
-
ORM Executive
1 month ago
Navi Mumbai, India Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceJoin a market leader within Media & EntertainmentOpportunity to make a positive impactThe JobYour responsibilities will include:The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.Facilitate problem...
-
ORM Executive
3 weeks ago
Navi Mumbai, India Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceJoin a market leader within Media & EntertainmentOpportunity to make a positive impactThe JobYour responsibilities will include:The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.Facilitate problem...
-
Orm Executive
7 days ago
Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time**About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...
-
Orm Executive
1 week ago
Lower Parel, Mumbai, Maharashtra, India Adfactors PR Full timeGreetings from Adfactors We are looking for ORM/Response management executives. **Responsibilities**: - Manage response activities on social media platforms. - Monitor and engage with audience comments, messages, and inquiries. - Implement ORM strategies to maintain brand reputation. - Work in rotational shifts with one weekly off. - Ensure timely and...
-
Orm Executive
1 week ago
Mumbai, Maharashtra, India iSchoolConnect Full timeCompany IntroductionDesignation: ORM ExecutiveLocation: Malad, MumbaiReporting to: Chief Marketing OfficerWe seek an experienced ORM executive who will provide crucial support to customers and colleagues in our contact centers. You'll be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing...
-
Orm Executive
2 weeks ago
Mumbai, India Onesource Atreus Full timeUrgent requirement - Process : Visa Verification Support - (Athena-Social Media ORM) - Shift Timing : 24/7 Rotational any 9 hours shifts. Should be okay working in night shifts - Working Days : 5 - Week Off : 2 Rotational offs - HSC/Graduate with Minimum 1 year of Social media Experience with excellent comms, eg: Facebook, Twitter, Instagram etc experience...
-
Orm Executive
1 week ago
Mumbai, Maharashtra, India Schbang Digital Solutions Full timeJob Information:Department Name Digital TransformationWork Experience 12 yearsIndustry MediaCity MumbaiProvince MaharashtraCountry IndiaPostal Code About us: Schbang is a Mumbaiheadquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani. Schbang has a team of 800+ members in 6 years. Schbang is...
-
Orm Executive
3 weeks ago
Mumbai, Maharashtra, India Schbang Digital Solutions Full time**Job Information**: Department Name - Digital TransformationWork Experience - 1-2 yearsIndustry - MediaCity - MumbaiProvince - MaharashtraCountry - IndiaPostal Code - 400013**About us**: - Schbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.- Schbang has a team of 800+...
-
Orm Executive
2 weeks ago
Andheri West, Mumbai, Maharashtra, India EveryMedia Technologies Pvt. Ltd Full time**Hi, Everymedia Technologies is looking for an ORM Intern or an Executive to join the team.** Level of experience : 6 months to 1 year Location : Andheri West Timings : Monday to Friday, 10am to 7pm **Salary**: Up to ₹30,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time - Paid time off - Provident Fund Schedule: - Day...
-
Orm Executive
3 weeks ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: 1-2 years / Fresher’s Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written communication...
-
Orm Executive
2 months ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: 1-2 years / Fresher’s Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written communication...
-
Orm Executive
2 weeks ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: 1-2 years / Fresher’s Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written communication...
-
Orm Executive
2 weeks ago
Mumbai, India Futuready Media Pvt. Ltd. Full time**Back Office Executive** **Education**: Any Graduate / Post Graduate **Exp**: 1-2 years / Fresher’s Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms. **MANDATORY SKILLS.** - MS Excel / PowerPoint / Word - Basic social media knowledge - Excellent oral & written communication...