Waiter/Waitress

3 weeks ago


Mumbai, Maharashtra, India Grand Hyatt Mumbai Full time

About the Role

The role involves ensuring exceptional guest service, maintaining positive relationships with guests and colleagues, and adhering to hotel policies and procedures.

Responsibilities

Customer Service:

  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.

Operational:

  • Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Works in a supportive and flexible manner with other departments.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  • presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
  • Clears and resets counters or tables at conclusion of each course.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accept


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