Principal Consultant – Blue Yonder

3 weeks ago

kolkata, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant – Blue Yonder
In this role, you will be responsible for Analyze the issues, identify Root cause and find the permanent solution to any problem

Responsibilities

• Understand the implemented solution/ products
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
To improve various KPIs for the customer

Qualifications we seek in you
Minimum Qualifications / Skills

• B.Tech/B.E /MCA
• Excellent written and verbal communication skills


Preferred Qualifications
 
• Software: BY Demand, BY Fulfillment, BY Inventory 
• Optimization
• Cloud Architecture: MS Azure
• Frameworks/Others: PL/SQL, RDBMS

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