Remote Team L2 Technical Support

3 weeks ago


faridabad, India Cognisol Full time
This role requires a strongunderstanding of various technologies and the ability to diagnoseand troubleshoot problemsindependently.
Responsibilities:
  • Diagnoseand troubleshoot complex technical issues related to list relevanttechnologies e.g. software applications operating systems networksEmail Client O365 etc..
  • Provide remotetechnical support to customers via phone email and remote desktoptools.
  • Research and identify root causes oftechnical problems using advanced troubleshootingtechniques.
  • Develop and implement effectivesolutions to resolve technical issuesefficiently.
  • Document technical issuesresolutions and knowledge base articles clearly andconcisely.
  • Escalate unresolved issues to seniorengineers or development teams as needed.
  • Stayup to date on the latest technologies and industry bestpractices.
  • Continuously improve technicalknowledge and skills.
  • May provide technicalguidance and training to Level 1 supporttechnicians.

Qualifications:
  • Minimum34 years of experience in a technical support role with at least 2year at a Level 2 or higher level.
  • Strongunderstanding of networking concepts TCP/IP protocols and networktroubleshooting methodologies Email clients Proxy OSetc.
  • Indepth knowledge of list relevanttechnologies e.g. specific software applications operatingsystems.
  • Excellent problemsolving andanalytical skills.
  • Superior communication andinterpersonal skills both written andverbal.
  • Ability to work independently managetime effectively and prioritize tasks in a fastpacedenvironment.
  • Proven ability to documenttechnical issues and solutionsthoroughly.
  • Technical certifications(preferred).
  • Experience with remote desktoptools is a plus.
  • Ability to take ownership andprovide support to end user tillresolution.

technicalsupport,operating systems,diagnose



  • Faridabad, Haryana, India ABB Full time

    Technical Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • EUC Desktop Support

    1 month ago


    Faridabad, India Iron Systems Full time

    Responsibilities:Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.Manage IMAC and desk side support services.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop...


  • Faridabad, India Cognisol Full time

    We are seeking a talented andexperienced Level 2 Office 365 Engineer to join our growing ITteam. In this role you will be responsible for providing advancedtroubleshooting and support for a wide range of Office 365services. You will diagnose complex issues develop solutions andcollaborate with other engineers to ensure optimal performance...


  • faridabad, India Cognisol Full time

    We are seeking a talented andexperienced Level 2 Office 365 Engineer to join our growing ITteam. In this role you will be responsible for providing advancedtroubleshooting and support for a wide range of Office 365services. You will diagnose complex issues develop solutions andcollaborate with other engineers to ensure optimal performance...

  • Customer Support

    2 weeks ago


    Faridabad, Haryana, India hireeasi Full time

    **Customer Support Specialist responsibilities include**: - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions **Job brief** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist...


  • Faridabad, Haryana, India Hitachi Careers Full time

    Description Your ResponsibilitiesGeneral Sales & Marketing work focuses on a combination of general sales and marketing work including: Face-to-face and/or remote sales to new or existing customers.Assessing customer needs and suggesting appropriate products, services and/or solutions.Safety, Quality and Integrity to be followed strictly.You are responsible...


  • faridabad, India Brainwave Optigrators Full time

    Summary of project : Providing Linux L3 supportLocation(s) : Ballabhgarh (Haryana) , Faridabad.- Complete Linux L3 Support- Availability Monitoring - Monitoring of Servers as per defined service window. - Respond to system alerts and events for system hardware and software- Monitor the servers for parameters like CPU Utilization, Memory utilization etc. and...


  • Faridabad, India Cognisol Full time

    In this role you will be thefirst point of contact for internal users experiencing technicaldifficulties and route the request to appropriate concernteam.Responsibilities:Respondto user inquiries via phone email and chat in a timely andprofessional manner.Actively listen to userconcerns diagnose technical problems and pass the request in aticket to support...


  • faridabad, India Cognisol Full time

    In this role you will be thefirst point of contact for internal users experiencing technicaldifficulties and route the request to appropriate concernteam.Responsibilities: Respondto user inquiries via phone email and chat in a timely andprofessional manner. Actively listen to userconcerns diagnose technical problems and pass the request in aticket to support...

  • IT Helpdesk Support

    2 weeks ago


    Faridabad, Haryana, India iRapido Global Full time

    We are looking for a Desktop & Technical Support Specialist to provide fast and effective support to our team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our team are facing and providing them solutions as early as possible. **Responsibilities**: - Understand the nature of the issues users are facing and provide...

  • Desktop EUC

    2 weeks ago


    faridabad, India Iron Systems Full time

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...

  • Desktop EUC

    2 weeks ago


    Faridabad, India Iron Systems Full time

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...


  • Faridabad, India hireeasi Full time

    Role: Customer Support Representative Location: Faridabad **Salary**: 15k-20k Job Responsibilities: Troubleshooting: Assist customers with technical issues, product usage, and other inquiries related to our products or services. Troubleshoot and resolve problems to ensure customer satisfaction. Order Processing: Handle customer orders, track shipments,...


  • Faridabad, India BOETTCHER INDIA PRIVATE LIMITED Full time

    **Job Description for Chemist-Customer Support** **KRA-** Quality Check of Raw Materials and finished product for chemical Business. Conduct product Trials at customer place. Handling customer complains. Able to travel on PAN India. Technical support to Sales Team, Part of overall company business growth. **Key Skills** Good English Communication both...


  • Faridabad, India Hitachi Careers Full time

    Description Your ResponsibilitiesGeneral Sales & Marketing work focuses on a combination of general sales and marketing work including: Face-to-face and/or remote sales to new or existing customers.Assessing customer needs and suggesting appropriate products, services and/or solutions.Safety, Quality and Integrity to be followed strictly.You are responsible...


  • faridabad, India Venture7 Technology Private Limited Full time

    We arelooking for Senior Java Professionals interested indesigning/developing/deploying infrastructure over the cloud. Youwill be responsible for architecting and deploying thesearchitectural designs as well as coordinating with the teamsresponsible for other layers of the product infrastructure.Building a product is a highly collaborative effort and as such...


  • Faridabad, Haryana, India TeacherOn Full time

    I am looking for support on Oracle Apps technical consultant. I am looking for an online tutor or a home tutor for job support.Level: ExpertGender Preference: NoneMeeting options:Available online - via skype etc.At home - Student can meet at their place.

  • Team Lead

    2 days ago


    Faridabad, India Specscart. Full time

    As Specscart, we are the fastest growing eyewear business in the UK, trying to revolutionise the way people perceive eyewear. Being 6 years in the industry, we are in our Expansion phase now with successfully running 3 Retail stores in the United Kingdom and 5 more stores to open by the year end, we have our IT HQ in India and are looking for a Senior Full...

  • Team Lead

    2 days ago


    faridabad, India Specscart. Full time

    As Specscart, we are the fastest growing eyewear business in the UK, trying to revolutionise the way people perceive eyewear. Being 6 years in the industry, we are in our Expansion phase now with successfully running 3 Retail stores in the United Kingdom and 5 more stores to open by the year end, we have our IT HQ in India and are looking for a Senior Full...

  • Team Lead

    2 days ago


    Faridabad, India Specscart. Full time

    As Specscart, we are the fastest growing eyewear business in the UK, trying to revolutionise the way people perceive eyewear. Being 6 years in the industry, we are in our Expansion phase now with successfully running 3 Retail stores in the United Kingdom and 5 more stores to open by the year end, we have our IT HQ in India and are looking for a Senior Full...