Operations Manager

2 days ago

Gurugram, India taer swim Full time

We're looking for an
Operations & Customer Service Lead
to join our team and take charge of the behind-the-scenes magic that keeps our swimwear brand running smoothly. From order fulfilment to customer happiness, you'll be at the heart of our daily operations.

Responsibilities:

Order Management & Fulfilment

  • Track, process, and manage online orders across platforms.
  • Print shipping labels, pack orders with care, and ensure timely dispatch.
  • Coordinate with courier partners for smooth pickups and deliveries.
  • Monitor inventory levels, update stock, and flag low inventory.

Customer Service

  • Respond promptly and empathetically to customer queries via email, WhatsApp, and social media DMs.
  • Handle exchanges, returns, and refunds efficiently.
  • Maintain a customer query log to track common issues and feedback.
  • Build long-term customer relationships by ensuring a seamless shopping experience.

Operations & Logistics

  • Ensure proper stock storage, labelling, and organisation.
  • Prepare daily/weekly reports on orders, dispatches, and customer concerns.
  • Suggest and implement process improvements to reduce errors and increase efficiency.

Brand Support

  • Assist the marketing team during launches, sales, and campaigns (e.g., managing higher order volumes).
  • Coordinate with production to ensure accurate stock flow.
  • Represent the brand voice in all customer touch points.

Requirements:

  • Previous experience in e-commerce operations or customer service is a plus.
  • Strong communication and problem-solving skills.
  • Organized, detail-oriented, and proactive in handling tasks.
  • Comfortable using tools like Excel/Google Sheets and order management platforms.
  • A passion for fashion, sustainability, and body positivity is a bonus

Location:
Gurgaon (preferred)

Type:
Full-time

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