Solution Sales Specialist

1 month ago

india Alnafitha IT Full time
Job Description
We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.
Job Description:

  • Calls Made/Outbound Dials: The number of outbound calls made to prospects within a specific period. This measures the volume of outreach efforts.
  • Email Outreach Metrics: This includes metrics such as the number of emails sent, open rates, click-through rates, and response rates. It assesses the effectiveness of email communication.
  • Connect Rate: The percentage of attempted outbound calls that successfully connect with the prospect. It indicates the efficiency of reaching potential customers.
  • Demo or Presentation Scheduled: The number of appointments or demos scheduled with prospects. It reflects the success in moving prospects through the sales funnel.
  • Qualified Leads Generated: The number of leads identified as potential prospects based on qualification criteria such as budget, authority, need, and timeline (BANT).
  • Sales Pipeline Velocity: The rate at which prospects move through the sales pipeline from initial contact to closing. It helps in forecasting and identifying bottlenecks in the sales process.
  • Sales Conversion Rate: The percentage of qualified leads that convert into paying customers. It evaluates the effectiveness of sales efforts in closing deals.
  • Follow-up Activity: The frequency and effectiveness of follow-up activities such as sending additional information, scheduling follow-up calls, or nurturing leads through email campaigns.
  • Activity to Opportunity Ratio: The ratio of sales activities (calls, emails, etc.) to the number of opportunities created. It measures the efficiency of sales efforts in generating opportunities.

Tasks and duties

  • Onboarding potential customers through phone calls, emails, and other forms to create sales opportunities.
  • Delivering product presentations/demonstrations that show features, benefits, and values to potential Customers.
  • Focusing on customer needs, matching customer needs to products or services offerings, and responding to inquiries or concerns as soon as they arise.
  • Working collaboratively with the sales team to create sales strategies, tracking leads, and closing deals.
  • Maintaining and updating customer databases while tracking sales activities using customer relationship management (CRM) systems.
  • Negotiating prices, terms, and conditions to secure sales while meeting customer requirements.
  • Enhancing customer service experience by promptly processing orders, addressing post-sale issues fast, and maintaining positive relationships.

Requirements
Certification Requirements: Bachelor’s degree in Computer Science, Business Administration equivalent. ITIL Foundation (preferred) Inbound Sales (must) Sales Enablement (must) Skills: Minimum of 7 years’ experience in – enterprise sales or related position. Sales experience at the following domains (IT Service Management, ISO Consultation Services) Hands on experience with CRM software and Account management systems. Understanding of sales performance metrics. Strong negotiation skills with a problem-solving attitude. Customer-centric and good listener. Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment. Articulate verbal communication, professional business writing and presentation skills. Personal Skills (MUST): High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills. Being able to work on your own or in a team. Being able to work to tight deadlines. Ability to maintain composure during stressful situation. Handling many tasks & responsibilities. Fluent in Arabic and English.

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