Sr. Product Manager, Value added services
4 weeks ago
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Sr. Product Manager - Value added services
Services landscape spans myriad customer needs including affordability through old product buyback, worry-free delivery through open-box inspection, doorstep services (e.g. Installation, assembly) to get product ready-to-use and post-purchase experiences catering to handholding customers on device support needs across product lifecycle. 5star services experience is a critical purchase and satisfaction driver especially for high consideration products bought online. We aspire to make Amazon the preferred destination for shopping service-eligible products by driving best-in-class services experience across stages in customer journey to position services as a purchase inducer rather than a purchase supporter. This role will own the roadmap of a subset of core capabilities within the post-purchase experience.
As a Product Manager leading post-purchase experience charter, you will drive customer post-purchase peace of mind by launching features and capabilities that drive upstream awareness of post-purchase service offerings and downstream adherence to the promised service experience. You will work directly with a cross-functional set of stakeholders such as category teams, legal, customer services, finance and platform teams controlling returns and onsite experience and finance. You will also be working closely with engineers, SDMs and TPMs to drive design to implementation.
Responsibilities Include
The candidate will be responsible for building market-first customer offerings right from concept to launch. S/he will work with cross-functional stakeholder set to socialize the product vision, scope the product, devise GTM strategy and drive adoption of the launched product. The owner will need to demonstrate business judgement in evaluating trade-offs between opportunity and feasibility apart from resourcefulness to invent his or her way out of obstacles. The experience will offer an exciting opportunity to work at the intersection of meaningful scale and innovation (with market leading products).
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 4+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
- Experience as a product manager or owner
PREFERRED QUALIFICATIONS
- Experience working across functional teams and senior stakeholders
- Experience in influencing senior leadership through data driven insights
- MBA from a Tier-1 institute
- Product management experience in Online companies
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