Engineer – Routing/Security TAC

1 month ago

bangalore, India Versa Networks Full time
Engineer – Routing/Security TAC
LOCATION: BANGALORE, CHENNAI
About Us
Versa Networks, Inc. is a leader in next-generation Software Defined solutions and architectures, with large global deployments in the space of SDWAN and SASE (Secure Access Service Edge). Versa provides an endto-end solution that both simplifies and secures the WAN/branch office network.
The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:  Full software-defined branch for enterprise customers.  Secure SD-WAN for enterprises with a full suite of layered security and cloud security  Next-generation managed services for service providers.
The TAC Engineer will be responsible for providing front line technical support to debug complex issues in customer production networks, specifically in the SDWAN deployments, by troubleshooting and replicating customer issues of diverse scope.
Educational Qualification
The candidate must have a bachelor’s degree in Computer Science or equivalent field of study.
Experience
1-5 years of hands on experience in the domain of Routing/Switching or Security troubleshooting or implementation .
Roles and Responsibilities
 Troubleshooting network routing and security related issues in production networks  Replicate the customer issues in lab environment  Work with engineering teams to replicate customer issues and test possible fixes.  Work on problems of diverse scope  Create knowledge articles for subordinates and other team members  Should have a good knowledge of Routing, Switching or Security protocols.
Essential Skills  Should have a working understanding of Routing protocols like OSPF and BGP  Should have a clear understanding of TCP/UDP flows  Experience of working in a TAC/Support environment is a plus  Understanding of Security protocols and features is a plus  Understanding of various authentication models (AD/LDAP, SAML) is a plus  Should have good communication skills and the ability to drive calls with customers.
Desired Skills  The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.  Should be able to handle calls with the production customers while troubleshooting their network issues.  Prior experience of working with TAC environment will be a plus.  Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Competency  Team player, can-do attitude and takes initiative.  Ability to work independently as well as in a team  Good communication skills to work with cross-functional groups.  Strong skills in large-scale software design and development.  Excellent verbal and written communication skills.  Excellent troubleshooting and problem-solving skills.
Note: Positions in Bangalore & Chennai will involve 24/7 support. Candidate should be willing for the same, this can be discussed further with our TAC Manager
Our Benefits
Versa Networks is a rapidly growing organization and is built by people with vast experience in networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages and quality of life benefits to everyone in an inspiring environment with skilled and passionate coworkers. Our exciting company culture offers a great place to work.

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