Fraud Manager

3 weeks ago


hyderabad, India Integrated Personnel Services Limited Full time
Profile- Fraud Manager
Experience- 5 -10 years
Location- Chennai & Hyderabad
Manager / Sr.Manager
Qualifications
Minimum Bachelor’s degree (preferably in a Business/Finance/Accounting related field)
Job Description
To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.
Typical Job Duties:
Expert understanding Disputes management
Strong knowledge in Cards Fraud, Disputes and Arbitration
SLA Tracking & Cut-off Tracking
Hold daily meetings with the Onshore Service Manager to discuss the workflow and the previous day’s reports
Quality monitoring
Excellent Data entry, Strong Verbal, written, Analytical skills
Be able to analyze and take appropriate decisions
Be familiar with the required process documentation
Be able to lead larger teams of 25 to 50 members
Be willing to shoulder additional responsibilities on their own
Have good working knowledge on Microsoft tools (Excel, Outlook and MS Word)
Coordinate with business and other internal units for any one-time tasks or projects
Be well versed with risk assessment and audit documentation
Proactively manage client expectation
Coordinate with client vendors for normal BAU activities.
Escalate / flag issues appropriately
Competencies/Skill set requirements
In depth understanding of banking and Cards Disputes & Arbitration process
Good team & process management skills
Good MS Excel skills
General management skills
Preferred personal attributes
Interpersonal effectiveness
Result orientation
Customer orientation
Analytical thinking
Self-motivated
Knowledge/Experience requisite
7+ years of experience in Banking and Cards Disputes, chargebacks and Arbitration process
Holds good understanding of Disputes Management
Knowledge on VISA operating rules and chargeback guidelines
Shift of operations
Flexibility to work in any shift as needed

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