Training and Development Lead

2 days ago

Jaipur, India Nothing Before Coffee Full time

Key Responsibilities:

Training Strategy & Planning:

  • Develop and implement a comprehensive training strategy aligned with business goals.
  • Identify training needs across outlets, cafés, and support functions.
  • Design training calendars, budgets, and performance metrics.

Program Development & Delivery:

  • Create and deliver training modules for:
  • Customer service & guest engagement.
  • Food & beverage product knowledge.
  • Standard Operating Procedures (SOPs).
  • Hygiene, health, and safety compliance.
  • Upselling, cross-selling, and revenue enhancement.
  • Supervisory and leadership development.
  • Develop e-learning, classroom, and on-the-job training formats.

Quality & Standards Compliance:

  • Ensure consistency in training delivery across all outlets.
  • Monitor compliance with food safety (FSSAI / HACCP / ISO standards).
  • Conduct mystery audits, skill assessments, and refresher programs.

Team Management & Stakeholder Collaboration:

  • Lead, mentor, and develop a team of trainers across locations.
  • Work closely with Operations, HR, and Brand teams to ensure alignment.
  • Partner with external trainers, consultants, or institutes when required.

Performance Management & Reporting:

  • Track and analyze training effectiveness through KPIs (guest satisfaction, employee productivity, attrition, sales performance).
  • Provide regular training reports and insights to senior leadership.
  • Recommend continuous improvements in L&D practices.

Job Type: Full-time

Pay: ₹1,000, ₹1,200,000.00 per year

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Training & development: 7 years (Required)

Work Location: In person

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