Quality Analyst

1 month ago

secunderabad, India Paradise Placement Consultancy Full time

Job Description:

Analysis and editing, KRA, conducting quality audits, Dip checks, feedback sessions, Calibration, live barge, providing training to agents on quality parameters, publish quality report and, RCA As KPI, Process contribution by achieving my targets and to make sure that advisors are doing whatever client & business has settled to achieve. Providing quality assurance expertise to teams and handle independently the entire flow of feedback mechanism. Analyzing Calls taken by Agents through Call Evaluations with High degree of Accuracy and giving feedback to the agents. Handling calibrations calls with Clients, external team and in internal process. Handling refresher training sessions on product & soft skills for the agents to ensure perfection. Conducting Collective & Individual Quality Feedback Sessions for Agents on Areas of Improvement. Handling Briefings, Dipsticks & Quality Sessions of Team  The QA will monitor inbound & outbound calls and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to University policies and procedures.

 This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials.

 Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

 Performs monitors of customer care email responses.

 Leads and participates in customer surveys to identify customer needs and expectations

 Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

 Prepares and analyzes internal and external quality reports for management staff review.

 Handling of quality database of department

 Maintenance of Documentation / Records

Coordinate and do necessary follow up with Faculty coordinators for required information, as and when necessary

 Any other functions or duties that may be assigned from time to time.

Key Skills :

Call Center Rca Training Dipsticks Telecollection Bqm

  • Data Quality Analyst

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • Data Quality Analyst

    3 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • Data Quality Analyst

    1 week ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • IT Quality Analyst I

    3 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Designation : SE/SSE/TLExperience : - 9 yearsLocation : HyderabadSalary : Industry StdClient Name :MNCEducation : BE/B.TechSkills : Mainframe/ETL/Database, Testing, Quality AnalystPriority :HIGHDescription :Dear Candidate,Greetings form Pentagon.Description:3 to 9 years of experience. Design test plans, scenarios, scripts, or procedures. Test system...

  • IT Quality Analyst I

    1 week ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Designation : SE/SSE/TLExperience : - 9 yearsLocation : HyderabadSalary : Industry StdClient Name :MNCEducation : BE/B.TechSkills : Mainframe/ETL/Database, Testing, Quality AnalystPriority :HIGHDescription :Dear Candidate,Greetings form Pentagon.Description:3 to 9 years of experience. Design test plans, scenarios, scripts, or procedures. Test system...

  • IT Quality Analyst I

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Designation : SE/SSE/TLExperience : 3 - 9 yearsLocation : HyderabadSalary : Industry StdClient Name : MNCEducation : BE/B.TechSkills : Mainframe/ETL/Database, Testing, Quality AnalystPriority : HIGHDescription :Dear Candidate,Greetings form Pentagon.Description:3 to 9 years of experience. Design test plans, scenarios, scripts, or procedures. Test system...

  • Data Analyst Level 3

    1 month ago

    secunderabad, India Certara Full time

    Overview This job entails interpretation (analyzing and reviewing) of Clinical trials data across various therapeutic areas and actively contribute to the development of database products that support informed decision making at various stages of clinical development and post approval phases using modelling and simulation approaches. This job necessitates...

  • Data Analyst Level 3

    2 months ago

    Secunderabad, India Certara Full time

    Overview This job entails interpretation (analyzing and reviewing) of Clinical trials data across various therapeutic areas and actively contribute to the development of database products that support informed decision making at various stages of clinical development and post approval phases using modelling and simulation approaches. This job...

  • Data Analyst Level 3

    1 week ago

    Secunderabad, India Certara Full time

    Overview About Certara   Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training...

  • Data Analyst Level 3

    1 week ago

    Secunderabad, India Certara Full time

    Overview About Certara   Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training...

  • Business Data Analyst

    1 month ago

    Secunderabad, India DATAECONOMY Full time

    Job DescriptionRole: Business Data AnalystExperience: 4 – 10 YearsJob Location: Hyderabad/PuneQualification: BTech/MTech/MCAMode Of work: HybridFirst preference for immediate joiners.Job Description:·We are seeking a skilled Business Data Analyst with expertise in SQL and experience in banking risk management to join our dynamic team. The ideal candidate...

  • Business Data Analyst

    1 month ago

    Secunderabad, India DATAECONOMY Full time

    Role: Business Data AnalystExperience: 4 – 10 YearsJob Location: Hyderabad/PuneQualification: BTech/MTech/MCAMode Of work: HybridFirst preference for immediate joiners. Job Description:·        We are seeking a skilled Business Data Analyst with expertise in SQL and experience in banking risk management to join our dynamic team. The ideal...

  • Business Data Analyst

    1 month ago

    secunderabad, India DATAECONOMY Full time

    Job Description Role: Business Data Analyst Experience: 4 – 10 YearsJob Location: Hyderabad/PuneQualification: BTech/MTech/MCAMode Of work: HybridFirst preference for immediate joiners. Job Description: ·        We are seeking a skilled Business Data Analyst with expertise in SQL and experience in banking risk management to join our dynamic team....

  • Business Data Analyst

    1 month ago

    Secunderabad, India DATAECONOMY Full time

    Job DescriptionRole: Business Data AnalystExperience: 4 – 10 YearsJob Location: Hyderabad/PuneQualification: BTech/MTech/MCAMode Of work: HybridFirst preference for immediate joiners. Job Description:·        We are seeking a skilled Business Data Analyst with expertise in SQL and experience in banking risk management to join our dynamic team. The...

  • Data Analyst

    2 months ago

    secunderabad, India Corporate Resources Full time

    Job Description Desired but optional skill sets ::::: Python/Java programming skills to automate the process. Healthcare (medical devices) domain knowledge Data Analyst Roles and Responsibilities Include: Using automated tools to extract data from primary and secondary sources Removing...

  • Data Analyst Level 2

    1 month ago

    secunderabad, India Certara Full time

    Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training...

  • Data Analyst Level 2

    2 months ago

    Secunderabad, India Certara Full time

    Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training...

  • Data Analyst Level 2

    1 week ago

    Secunderabad, India Certara Full time

    Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training...

  • Software Analyst

    2 months ago

    Secunderabad, India Corporate Resources Full time

    Job DescriptionCreating software design specifications and collaborating with developers to ensure software solutions meet business requirements.Developing and executing software tests to ensure software quality and reliability.Creating and maintaining technical documentation and user manuals for software applications and systems.You should have a strong...

  • Lead Data Management Analyst

    2 months ago

    secunderabad, India Corporate Resources Full time

    Job Description Organize and lead companywide initiatives to ensure that data quality is maintained so that data can effectively support business processes Oversee analysis and reporting in support of regulatory requirements Identify and recommend analysis of data quality or integrity issues ...