Team Manager – IT Asset Management

1 day ago

Gurugram, India Getronics Full time

Responsibilities ▪ Lead day-to-day Asset Management Operations, ensuring delivery to allKPIs and contractual obligations.▪ Establish best-in-class processes & practices and champion theirdeployment and use across the global organisation.▪ Responsible for People Management – Objective Setting, PerformanceManagement, talent development, retention, succession planning,employee satisfaction, mentoring, leave management, time reporting, etc.▪ Responsible for customer satisfaction, cost optimization & profitability ofthe function.▪ Generate customer & internal management reports on a scheduled basis.▪ First point of contact for service delivery managers and escalation pointfor any concerns or complaints from clients or senior management.▪ Guide the team in scheduling work efficiently and resolving any priorityconflicts.▪ Carry out interviews, make recruitment decisions, and complete allpaperwork for the joiners and leavers processes.▪ Track workload and overtime to ensure tasks are evenly distributed across the team; review and approve overtime in line with company policy.▪ Stand-in and signatory for the next level of management as required.▪ Assist in the Bid process to provide the right level of inputs.▪ Provide audit support, including preparation for upcoming audits, hostingauditors, and following up on observations and non-conformities for bothinternal and external audits.▪ Work closely with leaders for other process areas and global counterpartsto ensure full process alignment and understanding Skillset ▪ Excellent customer service skills and an ability to listen and understandthe customer’s requirements, including stakeholder management.▪ Ability to adhere to governance standards and processes; good awarenessof ISO and BSI.▪ Experience and a strong understanding of several ITIL process areas.▪ Experience with asset management toolset integration SNOW, SCCM,Service Now)▪ Strong interpersonal and relationship-building skills.▪ Excellent verbal and written communications.▪ Established governance standards and processes.▪ IT knowledge (broad rather than deep) of IT systems and technology.▪ Adept at using Microsoft Office applications – Word, Excel, PowerPoint.▪ Experience and in-depth knowledge in any ITIL servicesmanagement skills – Incident, Problem, and Configuration managementprocess.▪ Experience in managing team productivity & utilisation.▪ Good knowledge of creating Service Descriptions.▪ Understanding of the Bid management process and providing inputs▪ Ability to multitask and prioritise effectively.▪ Willingness to travel and a flexible approach to working hours. Certifications – IAITAM Best Practices Library (IBPL) – desirable

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