
GainSight Administrator
4 weeks ago
The Gainsight Administrator is a key member of the Customer Success Operations team, responsible for configuring, deploying, and maintaining the Gainsight platform. This role ensures that customer data is translated into actionable insights, enabling proactive engagement and long-term retention strategies.
Responsibilities:
Platform Configuration & Deployment
Set up dashboards, reports, workflows, and integrations with CRMs like Gainsight.
Business Requirements Gathering
Collaborate with cross-functional teams to understand needs and translate them into Gainsight solutions.
Customer Success Enablement
Design business rules that trigger alerts and actions based on customer health, risk, and engagement metrics.
Process Development & Rollout
Partner with leadership to create scalable customer success processes and manage their implementation.
User Support & Training
Provide day-to-day support, troubleshoot issues, and train users on Gainsight best practices.
System Monitoring & Optimization
Ensure data integrity, monitor performance, and recommend improvements based on usage patterns.
Documentation & Continuous Improvement
Maintain process documentation and stay updated on Gainsight releases to adopt new features.
Required Skills & Qualifications:
Bachelor's degree or equivalent experience in business, data analytics, or computer science
Experience with CRM platforms (Gainsight preferred)
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Project management and business analysis experience
Self-starter with a systems mindset and strategic thinking
Preferred Skills
Gainsight Associate Administrator Certification
Experience in customer success, support, or marketing operations
Familiarity with data modelling, SQL, and dashboard design
Prior experience interacting with senior leadership
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