GainSight Administrator

4 weeks ago

Mumbai, India Krehsst Tech Solutions Full time

The Gainsight Administrator is a key member of the Customer Success Operations team, responsible for configuring, deploying, and maintaining the Gainsight platform. This role ensures that customer data is translated into actionable insights, enabling proactive engagement and long-term retention strategies.

Responsibilities:

Platform Configuration & Deployment

Set up dashboards, reports, workflows, and integrations with CRMs like Gainsight.

Business Requirements Gathering

Collaborate with cross-functional teams to understand needs and translate them into Gainsight solutions.

Customer Success Enablement

Design business rules that trigger alerts and actions based on customer health, risk, and engagement metrics.

Process Development & Rollout

Partner with leadership to create scalable customer success processes and manage their implementation.

User Support & Training

Provide day-to-day support, troubleshoot issues, and train users on Gainsight best practices.

System Monitoring & Optimization

Ensure data integrity, monitor performance, and recommend improvements based on usage patterns.

Documentation & Continuous Improvement

Maintain process documentation and stay updated on Gainsight releases to adopt new features.

Required Skills & Qualifications:

Bachelor's degree or equivalent experience in business, data analytics, or computer science

Experience with CRM platforms (Gainsight preferred)

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Project management and business analysis experience

Self-starter with a systems mindset and strategic thinking

Preferred Skills

Gainsight Associate Administrator Certification

Experience in customer success, support, or marketing operations

Familiarity with data modelling, SQL, and dashboard design

Prior experience interacting with senior leadership

  • GainSight Administrator

    4 weeks ago

    Mumbai, India Krehsst Tech Solutions Full time

    Job description: The Gainsight Administrator is a key member of the Customer Success Operations team, responsible for configuring, deploying, and maintaining the Gainsight platform. This role ensures that customer data is translated into actionable insights, enabling proactive engagement and long-term retention strategies. Key Responsibilities Platform...

  • Gainsight System Administrator

    2 weeks ago

    Mumbai, India Acronis Full time

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Gainsight Administrator to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. Gainsight...

  • Senior Salesforce Architect Developer

    6 days ago

    Mumbai, Maharashtra, India Commvault Full time US$ 1,25,000 - US$ 1,75,000 per year

    Recruitment Fraud AlertWe've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.What To KnowCommvault does not conduct interviews by email or text.We will never ask you to submit...