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Site Reliability Engineer
3 months ago
Job Title : Site Reliability Engineer
We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks. You will work within our new SRE team supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build a new operations service ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience leading to a positive customer service experience. You will work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.
Core Responsibilities includes but is not limited to:
Work in a cross functional support team delivering operational offloading towards a product organization
Apply operations engineering practices together with WoW experts
Ensure delivery quality and supply KPI reporting
Collaborate closely with product teams to ensure predictable operations and minimal disruptions
Collaborate closely within your cross-functional team, share best practices as well as discuss and improve on operations ways of working.
Work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.
Technical analysis, troubleshooting of complex issues/Incidents.
Improve monitoring performance by focusing on preventive measures.
Product Improvements (code & log analysis).
Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.
Job Qualifications:
3+ years of experience in maintenance & operations and/or development
Strong working experience in operations of services
Strong working experience from support in retail and eCommerce
Experienced in DevOps practices (automated testing, CI/CD etc.)
Experience within solutions architecture and how to fast pinpoint causes of issues
Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal)
Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context
Familiarity with common tech stacks in Headless Ecommerce is a nice to have
Experience of maintaining/supporting and/or developing desktop and mobile applications
Knowledge of design principles and fundamentals of solutions architecture is a plus
Understanding of performance engineering
Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) -nice to have
Knowledge of Azure DevOps and/or other cloud environments
Experience working on cloud-based infrastructure e.g Azure, AWS, GCP
A passion for problem solving with strong analytical capabilities
Stay current on technical trends in order to suggest innovative tools and approaches to interesting problems
Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level
Experience in monitoring tools (Splunk, Grafana etc)
Azure cloud is mandatory.
