Salesforce Service Cloud Developer

3 weeks ago

Coimbatore, India Winfomi Full time

About the Role

We are looking for a skilled Salesforce Developer with strong expertise in
Service Cloud
to join our team. The ideal candidate will have around 3 years of hands-on experience in designing, customizing, and implementing Salesforce Service Cloud solutions, with a focus on delivering high-quality customer service processes.

Key Responsibilities

  • Design, configure, and customize
    Salesforce Service Cloud
    features such as Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements.
  • Develop custom solutions using
    Apex, Visualforce, LWC, and Flow
    to enhance Service Cloud functionality.
  • Integrate Service Cloud with third-party applications and internal systems.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Work on automation, workflow rules, process builder, and advanced
    flows
    to streamline service operations.
  • Ensure code quality through unit testing and adherence to Salesforce best practices.
  • Participate in deployment, release management, and ongoing support activities.

Required Skills & Experience

  • 3+ years of Salesforce development experience with a
    focus on Service Cloud
    .
  • Strong knowledge of
    Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base
    .
  • Hands-on experience with
    Apex, LWC, Visualforce, SOQL, and Flows
    .
  • Good understanding of Salesforce security model and data model.
  • Experience with REST/SOAP API integrations.
  • Salesforce
    Service Cloud Consultant certification
    (preferred, not mandatory).

Soft Skills

  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.
  • Good communication and client interaction skills.
  • Self-driven with a learning mindset.

Why Join Us?

  • Opportunity to work on challenging Salesforce Service Cloud implementations.
  • Exposure to the latest Salesforce technologies and cross-cloud projects.
  • Collaborative work environment with growth opportunities.

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