Cambium Networks
2 weeks ago
Experience Level : 5-10 Years.
Knowledge/ Skill Requirement :
- An Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services.
- They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed.
- Here are some skills that are important for an Enterprise Wi-Fi Support Engineer : .
- Wi-Fi Expertise : The engineer should have strong technical skills and knowledge of Wi-Fi networking systems.
- They should be familiar with the various standards, protocols, and technologies used in Wi-Fi networking, such as 802.11ac, 802.11ax, WPA3, roaming, captive portal and controller functionalities.
- Network design and configuration : The engineer should be able to design and configure Enterprise W-Fi networks that meet the customer's business requirements and align with industry best practices.
- This may involve conducting site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as access points, controllers, and routers.
- Security : The engineer should be knowledgeable in Wi-Fi security protocols and best practices.
- They should be able to configure and manage wireless security features such as authentication, encryption, and access control.
- Troubleshooting : The engineer should be able to troubleshoot network issues and identify problems with the Wi-Fi network infrastructure, including signal interference, device connectivity, and network performance.
- They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues.
- Communication Skills : The engineer should have excellent communication skills, both verbal and written.
- They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management.
- Customer Service Skills : The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently.
- Problem-Solving Skills : The engineer should be able to identify and solve complex technical issues and think creatively to find solutions to problems.
- Attention to Detail : The engineer should have excellent attention to detail to ensure that they identify and address all issues and potential areas for improvement.
- 5 to 10 years of experience in Enterprise Wi-Fi and wireless technologies.
- Knowledge of L2 and L3 protocol and security, tunnelling and network service protocols and Quality of Service (QoS) networking preferred.
- Prior experience either as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred.
- Education requirements are a minimum bachelor's degree in computer science or a related field, along with relevant industry certifications, such as CCNP (routing and switching) and CWNE (CWNA + CWAP + CWSP), are preferred.
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